Outlook 2016 permission error saving attached contact

Posted on 2016-08-16
Medium Priority
Last Modified: 2016-09-01
One of our users receives a contact attached as an Outlook item. The contact opens but displays a (Read-Only) status at the top of the contact window. (Does not open as Read-Only on other computers) When the 'Save & Close' button is pressed, an error message reading "you don't have appropriate permission to perform this operation" appears and the contact is not added to the user's list of contacts.

When Outlook is launched as administrator, the contact still displays 'Read-Only' but the user is able to save the contact without being presented with the permissions error.

What I've tried:
1. Creating a new Outlook profile
2. Completely uninstalling and reinstalling Office (Using the Easy Fix tool)
3. Checking user permissions for the ost file (we are using click-to-run Outlook 2016 in cached Exchange mode on O365)
4. Saving to desktop - it made it appear like it worked as it closes after you hit save, but it doesn't add the contact.

Thanks in advance for your assistance!
Question by:ks157
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LVL 46

Accepted Solution

Vasil Michev (MVP) earned 2000 total points
ID: 41758068
Have you tried running Outlook in safe mode to rule out any add-ins interfering? Same goes for AV and other scanning software. If possible, also get him to test on another machine, preferably non domain joined.

Or simply use OWA as workaround?

Author Comment

ID: 41758389
Thanks for your suggestions. I am going to try safe mode later today when the user's PC is available.

As for OWA as a workaround, we would like to resolve the Outlook issue. This only started to happen after deploying a new PC with a fresh O365 suite installation.

Author Comment

ID: 41759926
I was able to try Outlook in safe mode and it solved the issue. I disabled an Outlook add-in related to our IP telephony software (ShoreTel's Communicator v14) and the problem went away in normal mode too. One of those add-ins reads from the Outlook contacts in order to show caller information retrieved from a given user's Outlook contacts. Perhaps it had the contacts folder locked and in read-only mode?
LVL 46

Expert Comment

by:Vasil Michev (MVP)
ID: 41759998
Seems like it, but if you want a definitive answer on that you'll have to contact their support :)

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