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Windows 10 file explorer windows closing by themselves

Posted on 2016-08-16
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Last Modified: 2016-10-10
Two of my staff members are experiencing the following issue:  They open File Explorer and browse to a folder.  They might load a file from the folder into a program.  Then the File Explorer window goes to the background while they work on files.  When they click on the File Explorer icon in the task bar, the window briefly appears, then disappears.  Or, while they are working, the File Explorer simply closes itself and is no longer there.
 
Staff states that the task bar does not crash, only the that blue line under the File Explorer icon disappears, indicating that no windows are open.

This is apparently not happening on the other 38 installs of Win 10 I did.

Thoughts?

TIA
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Question by:Wayne Herbert
10 Comments
 
LVL 19

Expert Comment

by:*** Hopeleonie ***
ID: 41758468
Will this also happen in a clean boot?
https://support.microsoft.com/en-us/kb/929135
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LVL 6

Author Comment

by:Wayne Herbert
ID: 41758476
Arrrggghhh!!!  I kind of hate to go down that road... and at the very least I better take a look to see what, if anything, is different in terms of services running.

Thanks.
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Accepted Solution

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John Hurst earned 500 total points (awarded by participants)
ID: 41758568
Here are the 3 steps I do in order, stopping at the step that fixes the issue.

1. System File Checker:

Open cmd.exe with Run as Administrator and run SFC /SCANNOW.
Allow to complete, restart or, preferably, shut down the computer and then start up again.
Test to see if the problem has been corrected.

2. DISM:

Open cmd.exe with Run as Administrator.
DISM.exe /Online /Cleanup-Image /Scanhealth (takes 15 - 20 minutes).
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).
Restart the computer and test.

3. Run a Windows 10 Repair Install.

Go to the Media Creation Link

https://www.microsoft.com/en-us/software-download/windows10

Click on Upgrade to Windows 10 (even if Windows 10 is running), click on the Download button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Everything.

You can also Keep Data, or Keep Nothing. Keep Nothing is very close to a clean install.

Step 3 is nothing more than watching paint dry.
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LVL 93

Expert Comment

by:John Hurst
ID: 41777272
Wayne - did you review my last post. I can fix any Windows 10 system this way and not lose a thing.
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LVL 6

Author Comment

by:Wayne Herbert
ID: 41777302
John - I read it... haven't had a chance to get in front of the offending PC to work on it.  Bunch of alligators in my pond, and the time of the month when staff is extremely busy.  I'll get to it soon.
 
Cheers.
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LVL 1

Expert Comment

by:Deepak Prajapati
ID: 41793773
Hi  Wayne Herber open Task manager (press ctrl+shift+esc or right click on task bar and select Task manager) in Process tab end task your Windows explorer by  right clicking  then go to file and select run new task then type EXPLORER.EXE and click on OK.Screenshot--97-.png
I hope it help.
Thank you.
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LVL 6

Author Comment

by:Wayne Herbert
ID: 41837117
Following up.  I finally came in this last Sunday and ran the following on six PC's

Open cmd.exe with Run as Administrator and run SFC /SCANNOW.

No errors were reported on any of the six PC's.

Restarted PC's, then ran

DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).
Restart the computers.

Now waiting on responses from users to see if things are improved.

Also, on one PC, all of a sudden the Start Menu would no longer open.  Did some searching and ended up running

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

Got the start menu back.  This PC was also experiencing File Explorer closing so I'll see what happens here as well.
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LVL 93

Expert Comment

by:John Hurst
ID: 41837133
Also in the list above was a Repair Install if you keep having issues.
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LVL 6

Author Comment

by:Wayne Herbert
ID: 41837181
Also in the list above was a Repair Install if you keep having issues.

Interestingly enough, although every last PC was upgraded to Win 10 Pro within the same 2 day Window (and using the same process), not all PC settings were the same when it came to Win 10 updates.
 
Some PC's were completed updated to "anniversary update" as early as 9/26.  Others had not updated at all.  Some had the "update other Windows software" box checked, others did not.  I have standardized all, ensured all updates are current on the offending PC's.

Now to hide and watch and see what happens.  Thanks for your help.

PS:  One more PC may well get the repair treatment for BSOD's, other issues... I've tried uninstalling and redoing Java.... we shall see.
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