Josh Aldana
asked on
Can't play streaming video on event.on24.com
I will have a webcast within the next few weeks but when I test my system it fails the Flash Test. It supposed to show a video above the "Retry Test" button but it doesn't play anything. Their help suggests the following:
When using Windows Media Player 10 or 11 complete the following steps:
1.Open the Windows Media Player
2.Click on the Tools menu and choose Options
3.Click on the Network tab. Verify that HTTP has a check next to it.
4.Click on the Configure button under Proxy Settings area
5.You should have a window with Configure Protocol settings. Select the option labeled Use browser proxy setting.
6.Click OK
It didn't work. I also tried re-installing flash player and java. Tried it in IE, Firefox, and Chrome. Other applications such as youtube works but not this webcast test. Any ideas?
8-16-2016b.png
When using Windows Media Player 10 or 11 complete the following steps:
1.Open the Windows Media Player
2.Click on the Tools menu and choose Options
3.Click on the Network tab. Verify that HTTP has a check next to it.
4.Click on the Configure button under Proxy Settings area
5.You should have a window with Configure Protocol settings. Select the option labeled Use browser proxy setting.
6.Click OK
It didn't work. I also tried re-installing flash player and java. Tried it in IE, Firefox, and Chrome. Other applications such as youtube works but not this webcast test. Any ideas?
8-16-2016b.png
Need more details, I tested with Edge/IE/Chrome/Firefox and it worked fine for me
http://event.on24.com/utils/test/testYourSystem.html?eventid=1247553&sessionid=1&key=BE8096F7378AA9A01937C37914C90353&checkBrowser=true&checkOS=true&checkBandwidth=true&checkCookie=true&ngwebcast=true&ngwebcast=true
http://event.on24.com/utils/test/testYourSystem.html?eventid=1247553&sessionid=1&key=BE8096F7378AA9A01937C37914C90353&checkBrowser=true&checkOS=true&checkBandwidth=true&checkCookie=true&ngwebcast=true&ngwebcast=true
ASKER
I tried clearing up my browser from the pop-up blocker and such but no luck. I tried testing my connection with Brighttalk (https://www.brighttalk.com/pages/customer-support/test-your-system#) and this is what I got.
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SOLUTION
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ASKER CERTIFIED SOLUTION
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ASKER
Yes. It is being blocked by a corporate firewall.
Most on-demand or live stream webinar apps have pop-up windows, require cookies, Javascript enabled, and ad blockers disabled. Also, are you able to check what version of Flash you have installed?
Event.on.24 requires at least Flash Player Version 9.0.115+