Solved

Can't play streaming video on event.on24.com

Posted on 2016-08-16
7
133 Views
Last Modified: 2016-08-17
I will have a webcast within the next few weeks but when I test my system it fails the Flash Test. It supposed to show a video above the "Retry Test" button but it doesn't play anything. Their help suggests the following:

When using Windows Media Player 10 or 11 complete the following steps:
1.Open the Windows Media Player
2.Click on the Tools menu and choose Options
3.Click on the Network tab. Verify that HTTP has a check next to it.
4.Click on the Configure button under Proxy Settings area
5.You should have a window with Configure Protocol settings. Select the option labeled Use browser proxy setting.
6.Click OK

It didn't work. I also tried re-installing flash player and java. Tried it in IE, Firefox, and Chrome. Other applications such as youtube works but not this webcast test. Any ideas?
8-16-2016b.png
0
Comment
Question by:Josh Aldana
  • 3
  • 2
  • 2
7 Comments
 
LVL 17

Expert Comment

by:Serena Hsi
Comment Utility
Are you using a browser ad blocker, like Ad Block Plus?

Most on-demand or live stream webinar apps have pop-up windows, require cookies, Javascript enabled, and ad blockers disabled. Also, are you able to check what version of Flash you have installed?

Event.on.24 requires at least Flash Player Version 9.0.115+
1
 
LVL 78

Expert Comment

by:David Johnson, CD, MVP
Comment Utility
1
 
LVL 1

Author Comment

by:Josh Aldana
Comment Utility
I tried clearing up my browser from the pop-up blocker and such but no luck. I tried testing my connection with Brighttalk (https://www.brighttalk.com/pages/customer-support/test-your-system#) and this is what I got.
C--Users-josuea-Documents-User-corru.png
C--Users-josuea-Documents-User-corru.png
C--Users-josuea-Documents-User-corru.png
0
IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

 
LVL 17

Expert Comment

by:Serena Hsi
Comment Utility
The next thing to try... is to clear your Adobe flash cache:

Windows/Mac/Chrome instructions
1
 
LVL 78

Assisted Solution

by:David Johnson, CD, MVP
David Johnson, CD, MVP earned 250 total points
Comment Utility
1
 
LVL 17

Accepted Solution

by:
Serena Hsi earned 250 total points
Comment Utility
It could also be your network's firewall (if you are at work), or your network/pc security tool. One way to find out quick is to ask a colleague to do any of the aforementioned flash/port tests. If they are also blocked, then it is a network or security application issue.

Here is Adobe's KB article on firewalls and ports that Flash listens for.
1
 
LVL 1

Author Closing Comment

by:Josh Aldana
Comment Utility
Yes. It is being blocked by a corporate firewall.
0

Featured Post

Enabling OSINT in Activity Based Intelligence

Activity based intelligence (ABI) requires access to all available sources of data. Recorded Future allows analysts to observe structured data on the open, deep, and dark web.

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
PDF links 3 44
Who uses Outlook dot com for e-mail (the former Hotmail) 19 53
Actionscript in Flash 3 23
Flash ActionScript 6 21
I annotated my article on ransomware somewhat extensively, but I keep adding new references and wanted to put a link to the reference library.  Despite all the reference tools I have on hand, it was not easy to find a way to do this easily. I finall…
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
The goal of the tutorial is to teach the user how to select the video input device. Make sure you have an input device that in connected and work and recognized by Adobe Flash Media Live Encoder and select it in the “video input” menu.
Shows how to create a shortcut to site-search Experts Exchange using Google in the Chrome browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch the Search Engine Menu: In chrome, via you…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now