Improve company productivity with a Business Account.Sign Up

x
?
Solved

Can't play streaming video on event.on24.com

Posted on 2016-08-16
7
Medium Priority
?
1,353 Views
Last Modified: 2016-08-17
I will have a webcast within the next few weeks but when I test my system it fails the Flash Test. It supposed to show a video above the "Retry Test" button but it doesn't play anything. Their help suggests the following:

When using Windows Media Player 10 or 11 complete the following steps:
1.Open the Windows Media Player
2.Click on the Tools menu and choose Options
3.Click on the Network tab. Verify that HTTP has a check next to it.
4.Click on the Configure button under Proxy Settings area
5.You should have a window with Configure Protocol settings. Select the option labeled Use browser proxy setting.
6.Click OK

It didn't work. I also tried re-installing flash player and java. Tried it in IE, Firefox, and Chrome. Other applications such as youtube works but not this webcast test. Any ideas?
8-16-2016b.png
0
Comment
Question by:Josh Aldana
  • 3
  • 2
  • 2
7 Comments
 
LVL 20

Expert Comment

by:Serena Hsi
ID: 41758658
Are you using a browser ad blocker, like Ad Block Plus?

Most on-demand or live stream webinar apps have pop-up windows, require cookies, Javascript enabled, and ad blockers disabled. Also, are you able to check what version of Flash you have installed?

Event.on.24 requires at least Flash Player Version 9.0.115+
1
 
LVL 85

Expert Comment

by:David Johnson, CD, MVP
ID: 41758751
1
 
LVL 1

Author Comment

by:Josh Aldana
ID: 41759564
I tried clearing up my browser from the pop-up blocker and such but no luck. I tried testing my connection with Brighttalk (https://www.brighttalk.com/pages/customer-support/test-your-system#) and this is what I got.
C--Users-josuea-Documents-User-corru.png
C--Users-josuea-Documents-User-corru.png
C--Users-josuea-Documents-User-corru.png
0
NEW Internet Security Report Now Available!

WatchGuard’s Threat Lab is a group of dedicated threat researchers committed to helping you stay ahead of the bad guys by providing in-depth analysis of the top security threats to your network.  Check out this quarters report on the threats that shook the industry in Q4 2017.

 
LVL 20

Expert Comment

by:Serena Hsi
ID: 41759634
The next thing to try... is to clear your Adobe flash cache:

Windows/Mac/Chrome instructions
1
 
LVL 85

Assisted Solution

by:David Johnson, CD, MVP
David Johnson, CD, MVP earned 1000 total points
ID: 41759652
1
 
LVL 20

Accepted Solution

by:
Serena Hsi earned 1000 total points
ID: 41759696
It could also be your network's firewall (if you are at work), or your network/pc security tool. One way to find out quick is to ask a colleague to do any of the aforementioned flash/port tests. If they are also blocked, then it is a network or security application issue.

Here is Adobe's KB article on firewalls and ports that Flash listens for.
1
 
LVL 1

Author Closing Comment

by:Josh Aldana
ID: 41759884
Yes. It is being blocked by a corporate firewall.
0

Featured Post

Get your problem seen by more experts

Be seen. Boost your question’s priority for more expert views and faster solutions

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Digital services have impacted the providers of three major areas: revenue generation, enhanced customer experience, and cost optimization. An increase in revenue generation through the use of modern upsells whilst giving digital services to the cus…
When you put your credit card number into a website for an online transaction, surely you know to look for signs of a secure website such as the padlock icon in the web browser or the green address bar.  This is one way to protect yourself from oth…
Learn how to set-up custom confirmation messages to users who complete your Wufoo form. Include inputs from fields in your form, webpage redirects, and more with Wufoo’s confirmation options.
This Micro Tutorial will demonstrate how to add subdomains to your content reports. This can be very importing in having a site with multiple subdomains.

606 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question