Solved

Can't play streaming video on event.on24.com

Posted on 2016-08-16
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Last Modified: 2016-08-17
I will have a webcast within the next few weeks but when I test my system it fails the Flash Test. It supposed to show a video above the "Retry Test" button but it doesn't play anything. Their help suggests the following:

When using Windows Media Player 10 or 11 complete the following steps:
1.Open the Windows Media Player
2.Click on the Tools menu and choose Options
3.Click on the Network tab. Verify that HTTP has a check next to it.
4.Click on the Configure button under Proxy Settings area
5.You should have a window with Configure Protocol settings. Select the option labeled Use browser proxy setting.
6.Click OK

It didn't work. I also tried re-installing flash player and java. Tried it in IE, Firefox, and Chrome. Other applications such as youtube works but not this webcast test. Any ideas?
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Question by:Josh Aldana
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7 Comments
 
LVL 19

Expert Comment

by:Serena Hsi
ID: 41758658
Are you using a browser ad blocker, like Ad Block Plus?

Most on-demand or live stream webinar apps have pop-up windows, require cookies, Javascript enabled, and ad blockers disabled. Also, are you able to check what version of Flash you have installed?

Event.on.24 requires at least Flash Player Version 9.0.115+
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LVL 81

Expert Comment

by:David Johnson, CD, MVP
ID: 41758751
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LVL 1

Author Comment

by:Josh Aldana
ID: 41759564
I tried clearing up my browser from the pop-up blocker and such but no luck. I tried testing my connection with Brighttalk (https://www.brighttalk.com/pages/customer-support/test-your-system#) and this is what I got.
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LVL 19

Expert Comment

by:Serena Hsi
ID: 41759634
The next thing to try... is to clear your Adobe flash cache:

Windows/Mac/Chrome instructions
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LVL 81

Assisted Solution

by:David Johnson, CD, MVP
David Johnson, CD, MVP earned 250 total points
ID: 41759652
1
 
LVL 19

Accepted Solution

by:
Serena Hsi earned 250 total points
ID: 41759696
It could also be your network's firewall (if you are at work), or your network/pc security tool. One way to find out quick is to ask a colleague to do any of the aforementioned flash/port tests. If they are also blocked, then it is a network or security application issue.

Here is Adobe's KB article on firewalls and ports that Flash listens for.
1
 
LVL 1

Author Closing Comment

by:Josh Aldana
ID: 41759884
Yes. It is being blocked by a corporate firewall.
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