only getting 3g not 4g everywhere

Under "Network mode"
   setting LTE and CDMA, or CDMA... Change restart phone
I tried both


Samsung galaxy s5
Sm-g900p

Asking for sim card before tethering

Boost mobile

Internet is always 3g never 4g
LVL 1
rgb192Asked:
Who is Participating?

Improve company productivity with a Business Account.Sign Up

x
 
JohnConnect With a Mentor Business Consultant (Owner)Commented:
Also make sure the area you are in has good 4G. My iPhone SE will do LTE in good areas, but in less good areas, it drops back to 3G. That is normal and is area-dependent.
0
 
AntzsConnect With a Mentor Infrastructure ServicesCommented:
I had this problem on my iPhone a few years back.  It was actually the SIM card issue,  I had it changed from my service provider and it has been working since.

But to confirm this, probably just slot in your SIM card to another phone and test it out first.
0
 
Jackie ManConnect With a Mentor Commented:
You have asked the same question before.

https://www.experts-exchange.com/questions/28944423/3g-instead-of-4g.html

3g instead of 4g

with a 4g phone (samsung galaxy s5)
If I use a prepaid plan
boost mobile
metro pcs

am I more likely to get 3g instead of 4g

please send a link to an explanation that I heard in the store that
att, verizon, sprint, tmobile get first usage of cell phone tower
all the other providers are sent to other towers or need to wait for a tower

My answer:-

Apart from distance, your priority to connect is also determined on whether you are a postpaid or prepaid customer. Postpaid customer always has higher priority and bandwidth to connect.

http://www.howardforums.com/showthread.php/1823521-AT-amp-T-network-low-priority
0
Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
Wayne HerbertConnect With a Mentor IT SpecialistCommented:
Yes, as I recall you are a boost user with a Sprint phone and I don't remember you saying whether or not you bought the phone from boost.
 
The model you specified is a dual band phone (GSM or CDMA).  With a SIM card you are connected to AT&T/T-Mobile networks (GSM). without a SIM card, Verizon/Sprint (CDMA).  Since that's a Sprint phone you have I assume you are CDMA.

But, you said you put a SIM into it, and if you did that, then your are running on GSM, which Sprint intended for global roaming.
 
If you are running real CDMA with Boost, then your 4g should be compatible frequencies.  But if you have a SIM in and are running GSM, then your 3g data will be compatible for 1 band (1900 MHz) but 4g will not be compatible at all.
 
Check your phone details at:  http://downloadcenter.samsung.com/content/UM/201606/20160617002954931/SPT_SM-G900P_GalaxyS5_EN_UM_MM_6.0_FINAL.pdf

Check carrier data frequencies at (simplified):  https://www.wilsonamplifiers.com/frequencies-by-provider
0
 
Jackie ManConnect With a Mentor Commented:
If it is not a prepaid / postpaid issue, the problem is related to Boost Mobile, not your Samsung S5 as you can connect it to 4G LTE if you put a micro SIM in it. If you switch to CDMA, no 4G LTE will be available.

Do you having any pending system update (Settings -> About device -> Software updates)?

Are you within 4G LTE covergae of Boost Mobile?

https://www.boostmobile.com/coveragemap/

Finally, it is a known issue for Sprint (the host of Boost Mobile) with Samsung S5 (SM-G900P) for not being able to auto switch from 3G to 4G LTE even if the signal for 4G LTE is good.

The workaround is to change the network mode to LTE / CDMA -> restart phone -> enable airplane mode -> disable airplane mode and it should be connected to 4G LTE.

https://community.sprint.com/baw/thread/157300?start=240&tstart=0
0
 
rgb192Author Commented:
The workaround is to change the network mode to LTE / CDMA -> restart phone -> enable airplane mode -> disable airplane mode and it should be connected to 4G LTE.


always says 3g still


warning sim card is locked
sim card is just in because hotspot requirement




this is a new phone
this
0
 
JohnConnect With a Mentor Business Consultant (Owner)Commented:
To disable / enable airplane mode is to Flush DNS mostly. No impact on the SIM rate.

Go to Settings, General, Reset and Reset Network Settings. This should refresh the network and reconnect your SIM.
0
 
Jackie ManConnect With a Mentor Commented:
@John

Android phone does not have a setting for reset network settings.
0
 
JohnConnect With a Mentor Business Consultant (Owner)Commented:
rgb192 tried a different approach to reset

https://www.experts-exchange.com/questions/28963855/could-4g-be-hardware-issue.html

Android phone does not have a setting for reset network settings.  <-- One of the many reasons I stick with iPhone.
0
 
Jackie ManConnect With a Mentor Commented:
Unless it is a SAMSUNG android phone or APPLE iPhone 5, 5c, 5s, no phone manufacturers will lock the ability of using 4G LTE via carrier profile.

Carrier profile is to restrict the buyer to buy a parallel import phone in another geographical region where the local carrier might have substantially reduced the purchase cost of the phone so as to attract buyers to pay a higher monthly subscription fees. In short, the phone is locked to the local carrier.

With the introduction of 4G LTE, the lock is only for the use of 4G, not the basic 3G.

My wild guess that your new SAMSUNG S5 Sprint version is substantially less expensive when you compare the same S5 for the International version which is unlocked.

There are no legal fix other than paying Sprint an unlock fee.

It is possible to crack or unlock your S5 for you to use 4G in your Boost Mobile service but it is strictly prohibited for such discussion here.
0
 
Jackie ManConnect With a Mentor Commented:
In the android ecosystem, there is no such reset for network as the use of 4G are automatically switched from 3G provided that you location is within 4G coverage of your carrier and 4G by default has a higher priority to connect.

Reset has no effect.
0
 
Wayne HerbertConnect With a Mentor IT SpecialistCommented:
rgb 192 says:

this is a new phone

Yes... but where did you buy it from?
0
 
JohnBusiness Consultant (Owner)Commented:
@rgb192 - We have given you a bunch of ideas and it boils down to where are you (does your reception area enable the speed you want).

Can you comment?
0
 
rgb192Author Commented:
Thanks for all your suggestions which lead me to a phone.
0
 
JohnBusiness Consultant (Owner)Commented:
Thank you for following up.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.