Microsoft Outlook 2010
Hi, today, I opened my Microsoft Outlook 2010 and found that all of my emails are frozen. In other words I can not drag and drop to different folders. All mail comes into Outlook from my Google account and I recently made some changes in Google (added Google Docs) and I wonder if while I was doing that I could have accidentally hit the wrong key somewhere within Google mail. I have had two accounts working this way for about a year and this has never happened.
Is there something within Outlook that would cause this? I need to be able to move incoming mail to specific folders. Thanks in advance BTW, I use Windows 10.
Is there something within Outlook that would cause this? I need to be able to move incoming mail to specific folders. Thanks in advance BTW, I use Windows 10.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
After updating Windows and Google, it seems to be working okay for now. I don't know how that happened but hopefully it went away. Thanks to all
1. Delete it and download your email again, assuming a copy is kept in your Google Account.
2. Restore from backups.
3. Try to fix it with Outlook's Scanpst tool. (it is possibly in C:\Program Files (x86)\Microsoft Office\Office14), depending on your system).
4. Try a 3rd party PST repair tool. This is a bit of a desperate measure, generally if Scanpst can't fix something , another tool can't either.