Solved

Microsoft Outlook 2010

Posted on 2016-08-16
3
50 Views
Last Modified: 2016-08-17
Hi, today, I opened my Microsoft Outlook 2010 and found that all of my emails are frozen.  In other words I can not drag and drop to different folders.  All mail comes into Outlook from my Google account and I recently made some changes in Google (added Google Docs) and I wonder if while I was doing that I could have accidentally hit the wrong key somewhere within Google mail. I have had two accounts working this way for about a year and this has never happened.  
Is there something within Outlook that would cause this?  I need to be able to move incoming mail to specific folders.  Thanks in advance BTW, I use Windows 10.
0
Comment
Question by:camtz
3 Comments
 
LVL 17

Expert Comment

by:Malmensa
ID: 41758792
Sounds like possibly a corrupt .PST file. You could:

1. Delete it and download your email again, assuming a copy is kept in your Google Account.
2. Restore from backups.
3. Try to fix it with Outlook's  Scanpst tool. (it is possibly in C:\Program Files (x86)\Microsoft Office\Office14), depending on your system).
4. Try a 3rd party PST repair tool. This is a bit of a desperate measure, generally if Scanpst can't fix something , another tool can't either.
0
 
LVL 17

Accepted Solution

by:
xtermie earned 500 total points
ID: 41759041
Hey there...try a couple of simple things first.
1) Press Esc key a couple of times.  That could restore drag n drop capabilities
2) Try to open Outlook in safe mode and verify the status.  To use Outlook in safe mode hold the Ctrl key and then click on the Outlook icon.  If Outlook safe allows using drag and drop, try to disable the add-ins for it
3) Right click Office icon, select Properties, select Compatibility tab, checked "Run this program as an administrator", Apply, OK.  Open and close outlook.  Run the same procedure to deseclect "Run this program as an administrator", open Outlook and the problem could be fixed

Give these a try and let us know :)
0
 

Author Closing Comment

by:camtz
ID: 41760349
After updating Windows and Google, it seems to be working okay for now.  I don't know how that happened but hopefully it went away.  Thanks to all
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Resolve Outlook connectivity issues after moving mailbox to new Exchange 2016 server
Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

919 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now