Adobe Signiture

Dennis Miller
Dennis Miller used Ask the Experts™
on
I have a user who has Adobe Pro and we also use Voltage to encrypt the messages. We use windows 7 enterprise. When the user marks the location with a box and goes to sign after she highlights the area the signature does not sign? I have checked in Voltage to make sure the box is checked to keep voltage from blocking it but it still does not work?
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Is she trying to sign this within Adobe? Make sure she has a signature set up. See here for step by step instructions by Adobe.

I don't know anything about Voltage itself but unless she's trying to sign from within that application/website, it shouldn't cause this problem. Does it send out regular PDF files properly?

Author

Commented:
That was the answer. Adobe wanted an Adobe signature in Adobe to work. The AD cert is not good enough. Great answer.

Author

Commented:
Voltage is an encryption software and inside Voltage there is a check box that must be checked or Adobe will not work correct.
No problem. Glad that resolved the issue.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial