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Adobe Signiture

Posted on 2016-08-17
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Last Modified: 2016-08-17
I have a user who has Adobe Pro and we also use Voltage to encrypt the messages. We use windows 7 enterprise. When the user marks the location with a box and goes to sign after she highlights the area the signature does not sign? I have checked in Voltage to make sure the box is checked to keep voltage from blocking it but it still does not work?
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Question by:millerdog
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Accepted Solution

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greyknight17 earned 500 total points
ID: 41759812
Is she trying to sign this within Adobe? Make sure she has a signature set up. See here for step by step instructions by Adobe.

I don't know anything about Voltage itself but unless she's trying to sign from within that application/website, it shouldn't cause this problem. Does it send out regular PDF files properly?
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Author Closing Comment

by:millerdog
ID: 41759824
That was the answer. Adobe wanted an Adobe signature in Adobe to work. The AD cert is not good enough. Great answer.
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Author Comment

by:millerdog
ID: 41759825
Voltage is an encryption software and inside Voltage there is a check box that must be checked or Adobe will not work correct.
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LVL 15

Expert Comment

by:greyknight17
ID: 41760224
No problem. Glad that resolved the issue.
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