Solved

exchange

Posted on 2016-08-17
7
101 Views
Last Modified: 2016-08-17
my organization is unable to send email to @pharmetics.com. all other external mail are going through.

only this external user is affected. error gives: 550 requested action not taken: mailbox unavailable

do I need to check something in my SPF record.
0
Comment
Question by:pramod1
7 Comments
 
LVL 4

Expert Comment

by:Kundan Gupta
ID: 41759220
Hi Pramod,

You need to contact pharmetics.com exchange team to check the receive settings.
Their firewall may be blocking the emails from your domain.

Regards
Kundan
0
 
LVL 16

Expert Comment

by:Ivan
ID: 41759224
Hi,

that error means that your server has managed to reach pharmetics server, but it did not find that specific user.
Maybe that user has been deleted/ disabled/ something with it? Can you send to any other user from that pharmetics domain?

Your SPF record does not have anything to do with it.

Regards,
Ivan.
0
 

Author Comment

by:pramod1
ID: 41759225
that user exists and he has active mailbox, in fact email to any user gives same error.

the email to any user in that organization goes through fine from Hotmail or any other personal account

and he says he has been receiving emails from all other external organization.
0
Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

 
LVL 4

Expert Comment

by:Kundan Gupta
ID: 41759231
Hi Pramod,

Please tell them to allow your domain into their firewall.
:)
0
 
LVL 13

Accepted Solution

by:
Andy M earned 500 total points
ID: 41759270
Sounds like some anti-spam settings on the recieving system is preventing emails reaching them from your domain.

It's worth checking to ensure your reverse dns and spf records are correct.

If  your records are correct, try to see if their IT department/administrator can check their SMTP logs for the reason why it's refusing emails from your domain.
0
 

Author Comment

by:pramod1
ID: 41759304
what should I check in spf records
0
 

Author Comment

by:pramod1
ID: 41759449
I checked spf of my domain in mxtoolbox.com what do I need to look
0

Featured Post

Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
The new Gmail Phishing Scam going around is surprising even the savviest of users with its sophisticated techniques.
This tutorial gives a high-level tour of the interface of Marketo (a marketing automation tool to help businesses track and engage prospective customers and drive them to purchase). You will see the main areas including Marketing Activities, Design …
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

825 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question