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Dell PowerVault not powering up after power outage

Posted on 2016-08-17
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Last Modified: 2016-11-22
Hi,

My old powervault nx200 server is not booting up after a power cut. Its not seeing the disk array all the time, sometime it reports no virtual disks and other times it does. Initially when I reported it to the former support colleague, he said to remove the network lead and this will force the server to see the disks which it does. We managed to restart the server in safe mode with networking and we are now trying to restart the server in normal mode but we get errors about certain reg files missing. We inserted the Windows 2008 Server disk which came with the server and tried to run the repair and this also report a problem trying setup the recovery environment. We are now stuck and have no way to move on. We have checked the raid arrays and they are saying available (although depreciated).

Really confused cos we was able to get into the safe mode with networking at the beginning of the process but now the server seems to be in a tail spin.

Any ideas how we can get out of this and get the server back up straight without installing the OS?

Thanks
SycamoreIT
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Question by:SycamoreIT
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Scott Silva earned 500 total points
ID: 41759805
AN old server can have many problems, since they usually run 24x7. I would try first cleaning it out with compressed air, and reseating everything that can be reseated to help with any possible oxidation on contacts... Then a good memory and hard drive test...

It is possible that the power outage caused a spike, and there was nothing in the way to absorb it...

The power supply could also be just on the edge of failing, where voltages are off from leaking or dried out capacitors...
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Author Closing Comment

by:SycamoreIT
ID: 41761084
After removing and reseating the hard drives, I checked the drive array utility and it reported one disk dead. I was able to pop it out since its part of a mirror and the system is now back up and running.
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by:Scott Silva
ID: 41761201
Awesome... Be aware that since new servers drives usually come from the same manufacturing lot, the other drives could follow within a few months. Maybe watch closely, and keep regular backups... See if the raid system has notification options to let you know quickly if another drive fails...
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Expert Comment

by:Dale Wright
ID: 41877326
I have a similar problem.  I knew I had a drive that failed, but then I had a power outage before I could get it replaced and now cannot get the server to restart.  I have unplugged the power supply and then plugged it back in, but no constant power.  The test button on the power supply will turn on the power supply, but only while being pressed.  Is my power supply bad?  I am open for any suggestions.
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by:Scott Silva
ID: 41877567
Dale Wright you would be better served by asking a new question then commenting on an old one. You get more exposure.
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