Explorer Crashing Whenever Opening File Explorer Shortcut in Start and Taskbar

Posted on 2016-08-17
Medium Priority
Last Modified: 2016-08-22
Hi All,

I have a PC Running windows 10 pro 64bit and as of today whenever file explorer is opened the explorer process crashes and restarts. Going into event viewer gives the following:

Faulting application name: explorer.exe, version: 10.0.14393.0, time stamp: 0x57899981
Faulting module name: ntdll.dll, version: 10.0.14393.0, time stamp: 0x578997b2
Exception code: 0xc0000374
Fault offset: 0x00000000000f73e3
Faulting process id: 0x1a00
Faulting application start time: 0x01d1f886b669f13f
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 70c6254d-645e-4973-a11e-978caadabaac
Faulting package full name: 
Faulting package-relative application ID: 

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I have ran system file check and no integrity errors were found.

There have been no Windows updates installed prior to the system and the only change that happened was a Skype Update, Uninstalling Skype has had no effect.

The error is also present when booting into safe mode.

From looking around regarding the dll error its seems quite vague as a lot of different factors can cause this but I'm wondering if anyone else has had any luck finding solutions to this?

Question by:AshGhai
LVL 20

Expert Comment

by:Serena Hsi
ID: 41759629
Here's a comprehensive checklist of How To Fix Ntdll.dll Errors
LVL 12

Expert Comment

ID: 41759631
Try accessing the system with some different user. If that User also gives you same error then it is something wrong with the Explorer, or more likely it will be profile issue.

Simply rename your existing profile from C:\Users and try log in to system again. It should be helpful.
LVL 101

Expert Comment

by:John Hurst
ID: 41759734
Explorer is built in and not separately installable / in-installable. Try the following in order stopping where a fix works.

1. System File Checker:

Open cmd.exe with Run as Administrator and run SFC /SCANNOW.
Allow to complete, restart or, preferably, shut down the computer and then start up again.
Test to see if the problem has been corrected.

2. DISM:

Open cmd.exe with Run as Administrator.
DISM.exe /Online /Cleanup-Image /Scanhealth (takes 15 - 20 minutes).
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).
Restart the computer and test.

3. Run a Windows 10 Repair Install.

Go to the Media Creation Link


Click on Upgrade to Windows 10 (even if Windows 10 is running), click on the Download button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Everything.

You can also Keep Data, or Keep Nothing. Keep Nothing is very close to a clean install.

Accepted Solution

AshGhai earned 0 total points
ID: 41760172
Thank you for the help....

I actually managed to fix it...

I cleared the explorer history under folder options and it fixed it!! Must have been a corrupted link somewhere in the history that it was looking for on startup.



Author Closing Comment

ID: 41765048
I managed to fix it!

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