Solved

HP Design Jet 800 color plotter printer

Posted on 2016-08-17
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Last Modified: 2016-09-14
It won't print because it gives us a paper jam error message. We already went through it. It has no paper jams and we tried restarting it multiple times. We don't see any problems on the operating system. We're running Windows 7.
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Question by:Josh Aldana
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10 Comments
 
LVL 22

Expert Comment

by:David Atkin
ID: 41760188
Printer jams can be a pain, sometimes the smallest bit of paper can stop it from working.

If you haven't already, do an update on the printer firmware.
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LVL 1

Author Comment

by:Josh Aldana
ID: 41760212
We went through it extensively to make sure no paper particle was left behind so we'll consider updating the firmware.
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LVL 38

Expert Comment

by:hdhondt
ID: 41760389
Most printers have little plastic "fingers" that detect the paper. They are pushed up by the paper when it goes through. If one of those is stuck or broken, you will have a permanent paper jam. Have a look all along the paper slot, including off to the left and right of the slot. They will be black in colour.
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LVL 92

Expert Comment

by:nobus
ID: 41760613
and try to locate the paper sensors - and verify there's nothing blocking them, paper, or glue
1
 
LVL 4

Expert Comment

by:Obaid ur Rehman
ID: 41760750
Consider thorough cleaning. Use this guide from HP:
http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c00188587
1
 
LVL 18

Expert Comment

by:web_tracker
ID: 41761756
Use a can of compressed air to blow out any debris that is hard to be detected by the human eye. If this does not resolve the problem you may have damaged paper sensors or sensors that are stuck. There are usually two type of sensors and led type or a mechanical one that as mentioned by hdhondt, if any of the sensors are not working you will get a paper jam error. It is highly unlikely you will be able to update the firmware if the printer is not in ready state or has a paper jam error.
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LVL 1

Accepted Solution

by:
Josh Aldana earned 500 total points (awarded by participants)
ID: 41771849
Cleaning it wasn't enough. A local tech came in and determined it was the hard drive and had to be replaced.
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LVL 4

Expert Comment

by:Obaid ur Rehman
ID: 41771869
I learned service of thermal printers is almost the same. Anyway, good to know your device is fixed.
1
 
LVL 38

Expert Comment

by:hdhondt
ID: 41771950
And please close the question by accepting your own answer.
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LVL 38

Expert Comment

by:hdhondt
ID: 41797499
OP solved his own problem.
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