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HP Design Jet 800 color plotter printer

It won't print because it gives us a paper jam error message. We already went through it. It has no paper jams and we tried restarting it multiple times. We don't see any problems on the operating system. We're running Windows 7.
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Josh Aldana
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Josh Aldana
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1 Solution
 
David AtkinIT ProfessionalCommented:
Printer jams can be a pain, sometimes the smallest bit of paper can stop it from working.

If you haven't already, do an update on the printer firmware.
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Josh AldanaAuthor Commented:
We went through it extensively to make sure no paper particle was left behind so we'll consider updating the firmware.
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hdhondtCommented:
Most printers have little plastic "fingers" that detect the paper. They are pushed up by the paper when it goes through. If one of those is stuck or broken, you will have a permanent paper jam. Have a look all along the paper slot, including off to the left and right of the slot. They will be black in colour.
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nobusCommented:
and try to locate the paper sensors - and verify there's nothing blocking them, paper, or glue
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Obaid ur RehmanTechnical and Operations ManagerCommented:
Consider thorough cleaning. Use this guide from HP:
http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c00188587
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web_trackerCommented:
Use a can of compressed air to blow out any debris that is hard to be detected by the human eye. If this does not resolve the problem you may have damaged paper sensors or sensors that are stuck. There are usually two type of sensors and led type or a mechanical one that as mentioned by hdhondt, if any of the sensors are not working you will get a paper jam error. It is highly unlikely you will be able to update the firmware if the printer is not in ready state or has a paper jam error.
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Josh AldanaAuthor Commented:
Cleaning it wasn't enough. A local tech came in and determined it was the hard drive and had to be replaced.
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Obaid ur RehmanTechnical and Operations ManagerCommented:
I learned service of thermal printers is almost the same. Anyway, good to know your device is fixed.
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hdhondtCommented:
And please close the question by accepting your own answer.
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hdhondtCommented:
OP solved his own problem.
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