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Laptop Reset to factory defaults after Windows 10 free upgrade

Posted on 2016-08-17
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Last Modified: 2016-09-06
Having problems with a laptop, seems that setting it back to factory defaults will help solve the issues.  The laptop came with Windows 8, and since has been upgraded to the free Windows 10.

Will I be able to get Windows10 back on the laptop?
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Question by:cdsparks60
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7 Comments
 
LVL 47

Expert Comment

by:noxcho
ID: 41760214
No. The free upgrade offer has ended on 29th July 2016. Now if you want to upgrade to Windows 10 you have to buy it.
https://support.microsoft.com/en-us/help/12435/windows-10-upgrade-faq
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dbrunton earned 400 total points (awarded by participants)
ID: 41760223
>>  and since has been upgraded to the free Windows 10.

Unsure about your question.  I suspect it goes like this:

Windows 8 on laptop
Upgrade to the free Windows 10
Problems so go back to Windows 8 (or are planning to)
Either way, if you authenticated your Windows 10 with Microsoft (which you probably did when you installed it), you can reinstall Windows 10 with no problems. You've done the authentication before and Windows 10 will recognise this machine and authenticate it again with no problem.s
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by:noxcho
noxcho earned 400 total points (awarded by participants)
ID: 41760229
Here is a guide which can help you get the Windows key from your installation: http://www.pcadvisor.co.uk/how-to/windows/how-view-your-product-key-in-windows-10-3632749/
Which is useful by reinstalling Windows 10.
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by:akb
akb earned 400 total points (awarded by participants)
ID: 41760253
Yes, you can reinstall Windows 10.
Download Windows 10 from here: https://www.microsoft.com/en-au/software-download/windows10
It should automatically activate. If you have problems activating it, call Microsoft and explain what happened. They will activate it for you.
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by:rindi
rindi earned 400 total points (awarded by participants)
ID: 41760300
You will just have to install the correct version of Windows 10 which you got registered with (home or Pro, 32bit or 64bit doesn't matter). When you get asked for the product key just click on "I don't have a key" and the installation will continue. Once the system has an internet connection it will automatically re-activate as it has already been registered with the m$ servers.
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LVL 93

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by:nobus
nobus earned 400 total points (awarded by participants)
ID: 41760599
i also had a case where factory restore was needed -with a bad drive
i restored it to Win7, then upgraded it to W10 - and it was  activated ok again

and as said, you can simply install W10 fresh too - if you don't need all the factory installed softwares
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LVL 49

Expert Comment

by:dbrunton
ID: 41785790
Splitting between experts.  Experts explained and confirmed that a previously installed authorized version of Windows 10 on a machine can be reinstalled again on this machine without problems.
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