Remove the ability to reboot servers from helpdesk user's.

Dustin Poole
Dustin Poole used Ask the Experts™
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What is your recommendations or the best way to remove the ability to reboot servers from helpdesk technicians, analysts etc?

Even if it is on a per server basis I would like to know your thoughts.
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Rob LeaverSr. Network & Server Engineer

Commented:
I would deploy a GPO to remove and prevent access to the shutdown, restart, sleep, and hibernate commands
Dustin PooleNetwork Administrator

Author

Commented:
On a user basis or a computer basis?

And how do I allow power user's to reboot with such in place?
Senior Systems Admin
Top Expert 2010
Commented:
Remove the Local administrators group from the User Rights Assignment settings "Shut Down the System" and "Force Shutdown from a Remote System". Then add just the users/groups you want to have that ability to the rights list. (This is in Group Policy: Computer Settings > Windows Settings > Security Settings > Local Policies > User Rights Assignment)

If you want to control this with a GPO, deploy a GPO that only includes the users that need those rights listed in the User Rights Assignment node in the GPO, link the GPO, then either set it to be enforced or move it to the top of the list on the OUs that have your servers in them.
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Rob LeaverSr. Network & Server Engineer

Commented:
You would do it through the per computer configuration, however when you add the GPO you would apply the security settings to a group so you could apply the permissions to a particular set of users, leaving your power users the capability to reboot ect as required
Adam BrownSenior Systems Admin
Top Expert 2010

Commented:
To allow power users to reboot their workstations, make sure your Computers and Servers are in different OUs and link the GPO I mentioned to the Servers OU.
What I would do is create GPO for the for the helpdesk techs and under administrative templates remove the ability to shutdown or restart. See below.GPO.JPG
Dustin PooleNetwork Administrator

Author

Commented:
Jmac you're enabling the hightlighted option and applying to the helpdesk technicians OU?
Adam BrownSenior Systems Admin
Top Expert 2010
Commented:
Just so you know, that particular policy doesn't prevent them from being able to shut down the computer. It just removes the GUI controls to do so. Users with only that policy set can still use the shutdown command in CMD to turn off or reboot the computer. To block that, you have to ensure that they are not a member of a group that has the user rights I mentioned earlier.
Yes you would enable that option.
Adam, your right but you can also remove the run command in that group as well. Or you can edit the security properties of the shutdown.exe and deny it for any user you want.
Adam BrownSenior Systems Admin
Top Expert 2010
Commented:
Neither of which also removes the ability to perform a remote reboot on a server or workstation from a computer that doesn't have those options removed. All of those methods are cosmetic changes that don't actually remove the permission to shutdown systems. In essence, they are providing security through obscurity. The proper way to set the permission is to limit the User Rights assigned to the technicians. It takes more thought and consideration to configure systems that way, but it is significantly more secure because it completely removes the ability to shut down a computer without physical access.
Hey Adam, just so you know... I agree with you and had I saw your post before I posted, I wouldn't have posted my solution but geeze you don't have to be so snarky dude.
Top Expert 2016

Commented:
A helpdesk user doesn't need for a lot of tasks to logon to the server, they can do all of the management through RSAT tools.
Dustin PooleNetwork Administrator

Author

Commented:
I was able to utilize Adam Brown's solution to resolve my problem.

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