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Proofreading "Current Situation"

Posted on 2016-08-17
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Last Modified: 2016-08-17
Currently XXX is experiencing a very slow network performances. The 8 computers are freezing in the middle of their work and run very slow.  The printers are working intermittently. The wireless router drops the signal of the connected devices causing an unreliable connection. QuickBooks runs very slow and often locks the user out or don’t allow them to print invoices properly, in the past few weeks the situation is getting worse forcing the accounting team to restart Jim’s computer several times. XXX currently store their company data on their local PCs and the QuickBooks company files on a flash drive. Some computers are infected with viruses and malware. The XXX team would also like to have the capability to share information inside and outside of the organization. XXX is using Cox as Internet Service provider and their current speed is 16Mbps. The majority of the accounts and licenses have been created/purchased as home user account instead of business user’s account, as a result there is lack of licenses organization, no possibility to add or to expand licenses and lack technical support. For every simple task is more the time spent asking for information than the actual time that it takes to fix the issue. Some computers are old and should be replaced.
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Question by:Italiabella
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John Hurst earned 2000 total points
ID: 41760397
Some thoughts to consider
===================

Currently XXX is experiencing very slow network performance. The 8 computers are freezing in the middle of their work and all run very slow.  The printers are working intermittently. The wireless router drops the signal of the connected devices causing an unreliable connection.

QuickBooks runs very slow and often locks the user out or doesn't allow them to print invoices properly. In the past few weeks the situation is getting worse, forcing the accounting team to restart Jim’s computer several times (in a day??). XXX currently stores their company data on their local PCs and the QuickBooks company files on a flash drive. Some computers are infected with viruses and malware.

The XXX team would also like to have the capability to share information inside and outside of the organization. XXX is using Cox as their Internet Service provider and the current speed they achieve with Cox is 16Mbps.

The majority of the accounts and licenses have been created/purchased as home user account instead of a business account, As a result there is lack of license organization. There appears to be no possibility to add or to expand licenses and the business lacks technical support. For every simple task, more time is spent asking for information than the actual time that it takes to fix the issue. Some computers are old and should be replaced
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Author Comment

by:Italiabella
ID: 41760420
Thank you John,

I am taking over a new small business, there is a lot of clean up and upgrade to do. they would like a proposal quickly. I am writing the paragraph of my proposal and post them as I go for you or some other to advice me and correct my grammar errors

thank you so much as usual for helping me
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LVL 98

Expert Comment

by:John Hurst
ID: 41760426
Thank you, and as always, I am happy to help you. The above situation is a mess especially with respect to (1) QuickBooks and (2) viruses.

Post questions if you need advice.
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