I am informing everyone about the next two steps that will be happening at xxxx on Saturday 20th and Tuesday 23rd.
Saturday August 20th.
This Saturday August 20th Jim xxxx will purchase a new switch and install it. When the new switch will be installed and more ports will be available, Jim will run a new cable from the switch to Ana station in which a new computer has been set up. Jim also will make sure to separate the Ethernet cables needed for the phone system from the Ethernet cables needed to run the computers network. This cleanup/switch upgrade must be done before the COX technical team install the new Router. In this way we will avoid confusion for the COX team and will avoid them to inadvertently bringing down part of your network.
Tuesday August 23rd
The Cox Technician is scheduled to come on site and upgrade your old equipment between 10:00am and 12:00am on Tuesday morning. They will replace the old modem with a new Modem/Router/Firewall with Wi-Fi capability. Switching from the current situation in which you have two separate boxes one for a modem and one for a Router to only one box that combine Modem/Router/Firewall should fix the dropping wireless signal that you have been experiencing lately. It will also greatly increase the speed of your internet performances. You will be upgrading your internet from 16Mbps to 200Mbps. This will allow the 23 devices in your organization to be connected simultaneously without experiencing any surfing buffering anymore.
The COX team estimate 1 hour downtime for this project.
Thank you everyone for your patience,