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manav08Flag for Australia

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Hyper-v Backup guest machine fail

Hi Guys,

im having some problems with Hyper-V backup.

Environment:
Host machine: Windows server 2012 R2  running BackupAssis.
2 Guest machines are running windows server 2012 R
we had Veeam backup installed on host before but we uninstalled as suggested by BackupAssist.

after uninstallation and hyper-v reboot, we still couldn't backup one of the guest machine through backup agent.
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i have ran "vssadmin list providers" and "vssadmin list writers" on guest machine on question:
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note that there are some writers' state are "Waiting for completion"
rebooting the guest machine didnt change the state, could this be the cause of the problem?

Thanks in advance!
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LesterClayton
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On the virtual machine EXCHANGE, can you please run the following commands from a command prompt:

Diskshadow /L c:\writers.txt
list writers
exit

Open in new window


Attach the results file (located at c:\writers.txt) to here, using the attach file feature.

I have seen the 0x8004230F error before, and generally it is because one of the writers is trying to back up something that it doesn't know how to access.  It's usually the System Writer
Avatar of Iamthecreator
Did you try to re-register the dll to fix the VSS issue?

cd /d %windir%\system32
Net stop vss
Net stop swprv
regsvr32 ole32.dll
regsvr32 oleaut32.dll
regsvr32 vss_ps.dll
vssvc /register
regsvr32 /i swprv.dll
regsvr32 /i eventcls.dll
regsvr32 es.dll
regsvr32 stdprov.dll
regsvr32 vssui.dll
regsvr32 msxml.dll
regsvr32 msxml3.dll
regsvr32 msxml4.dll

Reboot and check writer status again.
Avatar of manav08

ASKER

@LesterClayton

i have attached running result
writers.txt
Avatar of manav08

ASKER

@Iamthecreator

i havent tried re-register yet, but i have found some other suggestion as below? should i try the second one?

Windows XP ONLY

1.Open Command Prompt
2.Type: CD %WINDIR%\System32 and hit enter.
3.Run the following commands in order:
Net stop vss
Net stop swprv
regsvr32 ole32.dll
regsvr32 vss_ps.dll
Vssvc /Register
regsvr32 /i swprv.dll
regsvr32 /i eventcls.dll
regsvr32 es.dll
regsvr32 stdprov.dll
regsvr32 vssui.dll
regsvr32 msxml.dll
regsvr32 msxml3.dll
regsvr32 msxml4.dll ​

4.Reboot the computer.
 

Windows 7, Windows 8, Server 2008/R2, and Server 2012 ONLY

 

1.Open Command Prompt
2.Type: CD %WINDIR%\System32 and hit enter.
3.Run the following commands in order:
net stop "System Event Notification Service"
net stop "Background Intelligent Transfer Service"
net stop "COM+ Event System"
net stop "Microsoft Software Shadow Copy Provider"
net stop "Volume Shadow Copy"
cd /d %windir%\system32
net stop vss
net stop swprv
regsvr32 /s ATL.DLL
regsvr32 /s comsvcs.DLL
regsvr32 /s credui.DLL
regsvr32 /s CRYPTNET.DLL
regsvr32 /s CRYPTUI.DLL
regsvr32 /s dhcpqec.DLL
regsvr32 /s dssenh.DLL
regsvr32 /s eapqec.DLL
regsvr32 /s esscli.DLL
regsvr32 /s FastProx.DLL
regsvr32 /s FirewallAPI.DLL
regsvr32 /s kmsvc.DLL
regsvr32 /s lsmproxy.DLL
regsvr32 /s MSCTF.DLL
regsvr32 /s msi.DLL
regsvr32 /s msxml3.DLL
regsvr32 /s ncprov.DLL
regsvr32 /s ole32.DLL
regsvr32 /s OLEACC.DLL
regsvr32 /s OLEAUT32.DLL
regsvr32 /s PROPSYS.DLL
regsvr32 /s QAgent.DLL
regsvr32 /s qagentrt.DLL
regsvr32 /s QUtil.DLL
regsvr32 /s raschap.DLL
regsvr32 /s RASQEC.DLL
regsvr32 /s rastls.DLL
regsvr32 /s repdrvfs.DLL
regsvr32 /s RPCRT4.DLL
regsvr32 /s rsaenh.DLL
regsvr32 /s SHELL32.DLL
regsvr32 /s shsvcs.DLL
regsvr32 /s /i swprv.DLL
regsvr32 /s tschannel.DLL
regsvr32 /s USERENV.DLL
regsvr32 /s vss_ps.DLL
regsvr32 /s wbemcons.DLL
regsvr32 /s wbemcore.DLL
regsvr32 /s wbemess.DLL
regsvr32 /s wbemsvc.DLL
regsvr32 /s WINHTTP.DLL
regsvr32 /s WINTRUST.DLL
regsvr32 /s wmiprvsd.DLL
regsvr32 /s wmisvc.DLL
regsvr32 /s wmiutils.DLL
regsvr32 /s wuaueng.DLL
sfc /SCANFILE=%windir%\system32\catsrv.DLL
sfc /SCANFILE=%windir%\system32\catsrvut.DLL
sfc /SCANFILE=%windir%\system32\CLBCatQ.DLL
net start "COM+ Event System"

4.Reboot the computer.
ASKER CERTIFIED SOLUTION
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LesterClayton
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Avatar of manav08

ASKER

@Iamthecreator

i have tried reregister dll but looks like problem still exist.

@LesterClayton

i have scheduled exchange server restart everyday right before scheduled backup and looks like backup can run successfully, actually i have restarted the exchange server many times since the backup started to fail, only start backup right after server restart can work. its weird but i probably will keep it as is now since the backup job can work, but if you have further suggestions, i would love to try.

Thank you guys!
Avatar of manav08

ASKER

End up with choosing another backup agent, working on guest machine level, all good now, thank you guys!