automatic cc that I cannot disable

Posted on 2016-08-18
Last Modified: 2016-08-23
Dear Experts,
I am having this strange issue, where one mail address in our organization seems to have an automatic cc to another, but I cannot find where it is coming from.

Anytime someone (internal and external) mails to, there is a cc to even though the sender did not do that.  I looked at's Mail Flow Settings, but delivery options only forwards this mail to outside email address ( and to itself, no reference to betty.  Hub Transport in Organization Configuration has no Transport or Journal Rules that has any cc'ing to betty, mailbox itself has its own Full control or Send As Permission, there is no distribution group that has both as members.
I think I have looked everywhere I can think of, but still cannot resolve this issue.  We are using MS Exchange Server 2008.
Please advise.
Question by:yballan
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 2

Expert Comment

by:Ibrahim Benna
ID: 41761180

I think you mean Exchange server 2007 (there is no version of Exchange as 2008)!

Have you check the Outlook rules for Charlie's mailbox?

Author Comment

ID: 41761493
Dear DeBlackman, Yes, you are right, it is Exchange 2010!, I was looking at SQL Server by mistake.
The thing is, Charlie is an outside consultant, and is not using Outlook.  I did ask him about his email settings, and he said he checked, there is no auto cc on his part, but basically, when an email arrives to, it just gets forwarded to
LVL 17

Accepted Solution

Ivan earned 250 total points
ID: 41761582

can you check message tracking for that email sender. Logs should tell you what is happening.
They are usually at C:\Program Files\Microsoft\Exchange Server\TransportRoles\Logs\MessageTracking

PS: To see if it is turned on type in Exchange Shell:
Get-MailboxServer SERVERNAME | fl *messagetracking*

Creating Instructional Tutorials  

For Any Use & On Any Platform

Contextual Guidance at the moment of need helps your employees/users adopt software o& achieve even the most complex tasks instantly. Boost knowledge retention, software adoption & employee engagement with easy solution.


Author Comment

ID: 41765507
Dear Ivan,

Thank you for your reply, my message tracking is on, and I have log files, it is rather difficult to decipher because of the volume of the mail this user is getting, I will conduct a test to better isolate the cases and report back.

Assisted Solution

by:Ibrahim Benna
Ibrahim Benna earned 250 total points
ID: 41765560
Who is Betty? Is this a valid mailbox in organization? Has this mailbox been configured as a delegate of Charlie's mailbox?

I agree with Ivan that message tracking should be first place to investigate this issue.

Author Comment

ID: 41767057
Dear Ivan,

Thank you for your reply, my message tracking is on, and I have log files, it is rather difficult to decipher because of the volume of the mail this user is getting, I will conduct a test to better isolate the cases and report back.

Author Comment

ID: 41767095
Dear DeBlackman,

Sorry for not being clear, Betty is the person who keeps getting cced whenever Charlie receives an email.
I am looking at the message tracking currently.

Author Closing Comment

ID: 41767166
I read the log and found that there was an mailbox rule attached to a group content that had Charlie's email address as a part of it.  
I was not familiar with the log, and now I know how to troubleshoot this type of error.
Thank you for the help!!

Featured Post

Is Your AD Toolbox Looking More Like a Toybox?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
Suggested Courses

632 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question