Emails marked as spam from a user in my domain to a user in my domain

Valid Emails are being marked as spam and going to the junk folder.
The emails are from a user in my domain to a user in my domain.
We are running Exchange 2013 but still have our legacy 2007 exchange server that we are using for public folders until I finish the conversion.
Any suggestions on what setting I have missed or need to set?
John HausknechtITAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

MAS (MVE)EE Solution GuideCommented:
Hi,
Exchange will never deliver its own domain email to junk folder.
You maybe having antispam in between.  Please check if you have any antispam in play.

Thanks
MAS
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
ArneLoviusCommented:
check the headers to make sure that it is not a spoofed email
0
John HausknechtITAuthor Commented:
No these are actual emails that the staff are sending to each other.  But they were not receiving them until they looked in the junk folder and there they were.  This has become worse over the last few days.
0
Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

John HausknechtITAuthor Commented:
Mas

I have the exchange 2013 malware filter turned on but I don't think it could be that.  We have Avast antivirus on our clients but they claim they don't send that type of message.
0
ArneLoviusCommented:
if they are genuine internal emails, then it sounds like something in Outlook that is causing this.

have you checked the junk options ?

although it is difficult to prove a negative, you could as a test get one user to completely close down Outlook and work in OWA instead and see if any emails go into junk, if they do not, then it would further point to it being something in Outlook.
0
John HausknechtITAuthor Commented:
I have check the junk mail options and they set to no automatic filtering.  I have turned off the "Mail Shield" on our Avast security software.  I am still getting emails from internal uers going to the Junk email folder marked as  *** SPAM ***

Below is the Header information - it has a SCL: -1 but what does the "X-Antispam: spam, score=90" mean?

Received: from hermes3.forsythpl.org (10.1.10.30) by hermes3.forsythpl.org
 (10.1.10.30) with Microsoft SMTP Server (TLS) id 15.0.1044.25 via Mailbox
 Transport; Fri, 19 Aug 2016 17:07:37 -0400
Received: from hermes3.forsythpl.org (10.1.10.30) by hermes3.forsythpl.org
 (10.1.10.30) with Microsoft SMTP Server (TLS) id 15.0.1044.25; Fri, 19 Aug
 2016 17:07:37 -0400
Received: from hermes3.forsythpl.org ([::1]) by hermes3.forsythpl.org ([::1])
 with mapi id 15.00.1044.021; Fri, 19 Aug 2016 17:07:37 -0400
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: John Hausknecht <hausknechtj@forsythpl.org>
To: All Supervisors <AllSupervisors@forsythpl.org>
Subject: Email server maintenance
Thread-Topic: Email server maintenance
Thread-Index: AdHkMn3dAAb3QxVMQMSqGda7QFfsAg==
Date: Fri, 19 Aug 2016 17:07:36 -0400
Message-ID: <de017dee36164308a9e8e31e7ea864b5@hermes3.forsythpl.org>
Accept-Language: en-US
Content-Language: en-US
X-MS-Exchange-Organization-AuthAs: Internal
X-MS-Exchange-Organization-AuthMechanism: 04
X-MS-Exchange-Organization-AuthSource: hermes3.forsythpl.org
X-MS-Has-Attach:
X-Auto-Response-Suppress: DR, OOF, AutoReply
X-MS-Exchange-Organization-SCL: -1
X-MS-TNEF-Correlator: <de017dee36164308a9e8e31e7ea864b5@hermes3.forsythpl.org>
MIME-Version: 1.0
X-MS-Exchange-Transport-FromEntityHeader: Hosted
X-MS-Exchange-Organization-MessageDirectionality: Originating
X-Originating-IP: [10.1.10.136]
X-MS-Exchange-Organization-Network-Message-Id: b4e1245f-8af6-46ff-3b9c-08d3c874d8ec
Return-Path: hausknechtj@forsythpl.org
X-Antispam: spam, score=90
0
Jian An LimSolutions ArchitectCommented:
*** SPAM ***  seems not native in Exchange.
You might have a local AV install and attached to Outlook
0
John HausknechtITAuthor Commented:
Turned off Avast's mailshield and that seems to have worked.

Thank you!
0
John HausknechtITAuthor Commented:
Turned off Avast's mail shield and that seems to be working.

Thank you!
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.