One exchange account (journaling) will not authenticate with EWS

I am tring to use GFI archiver on a new server I just added.  When I attempt to authenticate it using the account journal with EWS, I get an 401: unauthorized.

If i open in IE and run: https://<fqdn>/ews/exchange.asmx with ANY other user account, it authenticates with user credentials.  If I use my account: journal, it fails with the above.  The account is active and I can login to OWA using the account and password.  Don't have a clue where to start tracking this one down.  Any thoughts?

thanks
dave
David BirdPartnerAsked:
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Jian An LimConnect With a Mentor Solutions ArchitectCommented:
you might want to check any deny rules whether the journal is a domain admin account

If you are on Exchange 2010 onwards, you might have better EWS logging
https://blogs.msdn.microsoft.com/webdav_101/2015/05/03/ews-best-practices-tracing-and-logging/

I have to warn you, it is not fun to troubleshoot, and if it is easier, i will create and use a different account;
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David BirdPartnerAuthor Commented:
I had created a new account. The first account was a normal user account that was working on one server but not the new one.  Don't have a clue why.  New account setup same way worked fine.
thanx
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