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Microsoft Excel (2010) an existing spreadsheet is not updating links to a different spreadsheet.

Posted on 2016-08-18
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Last Modified: 2016-09-05
Hello,

I have a user that is running Excel 2010.  She suddenly started reporting that a particular spreadsheet is not working correctly anymore.  This spreadsheet contains cells whose values are linked to a different spreadsheet.  I don't think there is a relation, but user started reporting this problem right after her Operating System was upgraded from Windows 7 to Windows 10.

For testing purposes, I had the user create a new Sheet within the spreadshseet and test.  The new sheet is linking fine.  I've also tried the same spreadsheet from a different PC.  The same issues are present from different workstations.  

I'm not very familiar with the inner working on Excel so my troubleshooting has been rather limited.  Is there anything you would recommend in terms of the troubleshooting approach?

Thanks in advance.

Regards,
Real-Timer
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Question by:realtimer
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Expert Comment

by:xtermie
ID: 41765125
You can try to check the link from the File --> Info, check the Related documents area
There you can open and edit links.
I would suggest you Edit links and check if the Update is set to AUTOMATIC or MANUAL
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Accepted Solution

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realtimer earned 0 total points
ID: 41778910
This worked for me:

Under Related Documents, click Edit Links to Files ) on the problematic spreadsheet.

Open Source and check if you are able to open the source spreadsheet. If you cannot open the source spreadsheet, then the link to the source spreadsheet is broken after the upgrade to Windows 10. Do the following steps to update the link:

 
Click Change Source, go to the new location of the Excel workbook, and then click Open. In the Links list, click the correct path to the linked worksheet, and then click Update now.
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Author Closing Comment

by:realtimer
ID: 41784465
Furnished resolution following investigation on a different forum.
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