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O365 Emails from one domain delivered to the wrong recipient

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Last Modified: 2016-08-19
We recently migrated to a hosted O365 deployment.  Email from one certain domain is being delivered to our admin rather than the mailbox that it is intended for.  From outlook I set up a rule for any mail from that recipient to the intended user = forward mail to that user.  This did not work, the mail from this person (outside of our domain) continues to be delivered to the wrong user.  Any suggestion welcome.
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David AtkinTechnical Director
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Top Expert 2015

Commented:
Start by looking at the Message Trace for the email in office 365.  See if that gives any clues for why its forwarding.

Check the mailbox it's meant to be going to, make sure there's not any rules in place for the forward.

Author

Commented:
Thanks for your help.  I checked the mail trace and the domain is being treated as spam even though it is a legitimate domain.  It's from a bank.  So, I have created a rule to allow that traffic but it didn't seem to help.  I just set it up to forward to the intended user and will have the sender try again at their convenience.  I will let you know the results.
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This one is on us!
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Author

Commented:
Yes, that's exactly the steps I took from that same site.  I am waiting the results of the test now.
David AtkinTechnical Director
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Commented:
Great stuff :)
This one is on us!
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David AtkinTechnical Director
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Commented:
Thank you for sharing the solution and for the points

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