?
Solved

New Host cannot join vCenter

Posted on 2016-08-18
4
Medium Priority
?
100 Views
Last Modified: 2016-08-22
I found my new installed VM host (vSphere 5.5) cannot able to join the vCenter.
It shows error
"Call "Datacenter.QueryConnectionInfo" for object "HKDC" on vCenter Server "XXXX" failed."

However, I can use vSphere client to connect this new installed VM host without any problem.

Any idea?

Thanks.
VMHost_cannot_join_vCenter.jpg
0
Comment
Question by:Member_2_7970870
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 11

Expert Comment

by:Richardson Porto
ID: 41761873
Can you confirm the exact build version of your vCenter Server and the ESXi host ?
0
 

Author Comment

by:Member_2_7970870
ID: 41761880
vCenter version: 5.5.0, 1750787
ESXi version: 5.5.0, 3568722
0
 
LVL 11

Accepted Solution

by:
Richardson Porto earned 1000 total points
ID: 41761887
Based on your build numbers you have the following versions:
ESXi: 5.5 Express Patch 10
vCenter: 5.5 Update 1a

And since you ESXi version is higher than 5.5 Update 3b you will not able to add them to your vCenter due to incompatibility.

You have two options:
1) Upgrade your vCenter Server to 5.5 Update 3b or higher (lastet is Update 3e)
2) Downgrade your ESXi host to a previous version

Here is the VMware KB article talking about this compatibility issue: https://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2140304
0
 
LVL 123

Assisted Solution

by:Andrew Hancock (VMware vExpert / EE MVE^2)
Andrew Hancock (VMware vExpert / EE MVE^2) earned 1000 total points
ID: 41762093
You are using the wrong version of vCenter Server, oddly due to changes in the HOST software, your ESXi 5.5 vCenter Server Build version must be the same or later than the host version.

So you will need to upgrade your vCenter Server build version. This is quite simple, just make sure you have a backup or CLONE for rollback purposes, download the later version, mount the ISO, and run the setup programs, and it will detect and upgrade the components.

You can check these details here

VMware Product Interoperability Matrixes
0

Featured Post

When ransomware hits your clients, what do you do?

MSPs: Endpoint security isn’t enough to prevent ransomware.
As the impact and severity of crypto ransomware attacks has grown, Webroot has fought back, not just by building a next-gen endpoint solution capable of preventing ransomware attacks but also by being a thought leader.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If we need to check who deleted a Virtual Machine from our vCenter. Looking this task in logs can be painful and spend lot of time, so the best way to check this is in the vCenter DB. Just connect to vCenter DB(default DB should be VCDB and using…
What if you have to shut down the entire Citrix infrastructure for hardware maintenance, software upgrades or "the unknown"? I developed this plan for "the unknown" and hope that it helps you as well. This article explains how to properly shut down …
Teach the user how to use vSphere Update Manager to update the VMware Tools and virtual machine hardware version Open vSphere Client: Review manual processes for updating VMware Tools and virtual hardware versions: Create a new baseline group in vSp…
Advanced tutorial on how to run the esxtop command to capture a batch file in csv format in order to export the file and use it for performance analysis. He demonstrates how to download the file using a vSphere web client (or vSphere client) and exp…
Suggested Courses

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question