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PC hangs and crashes in win 7

Posted on 2016-08-19
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Last Modified: 2016-09-09
User says this but no error messages

I've ran HW diags on memory and HDD etc and all ok

Software - what to check / where ?
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Question by:feck1
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6 Comments
 
LVL 4

Expert Comment

by:Obaid ur Rehman
ID: 41762105
Check disk
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dbrunton earned 125 total points (awarded by participants)
ID: 41762155
Event logs.

This link http://informertech.com/accessing-and-reading-windows-log-files-and-event-viewer/ talks about the locations of the logs and how to access them.

You could also try the Nirsoft Event Viewer http://www.nirsoft.net/utils/my_event_viewer.html to look at the logs too.

Also create another account for the user and see if the same problem still occurs.  If it doesn't then the user's original account is probably corrupt and could be causing the problem.

A good anti-virus scan with Mbam https://www.malwarebytes.com/mwb-download/ (the free version) in case the user has malware on their system won't hurt as well.
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LVL 95

Assisted Solution

by:John Hurst
John Hurst earned 125 total points (awarded by participants)
ID: 41762387
Also look in Action Center, Reliability History. What errors are there?  Post them here.
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LVL 92

Assisted Solution

by:nobus
nobus earned 125 total points (awarded by participants)
ID: 41763445
you can use event viewer and look for errors
it could also be caused by overtemperature - so install speedfan to monitor them
http://www.almico.com/speedfan.php
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Assisted Solution

by:Gerald Connolly
Gerald Connolly earned 125 total points (awarded by participants)
ID: 41764007
Does the user report a sequence of events that lead up to the hang, does it always happen when a particular app is used?

what does Task manger/resource monitor show when the system is running normally?

if the user just logs on and does nothing else does it crash?
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LVL 49

Expert Comment

by:dbrunton
ID: 41791008
User asked for software and where to check.  The following are all suggestions that could follow on from the akser's testing.  These do NOT necessarily lead to a solution but are all possibles that the asker could follow which he asked for.

dbrunton for suggesting checking Events, new Profile, and virus scan

John Hurst for suggesting Action Centre and Reliability History

nobus for suggesting temperature check

Gerald Connolly for suggesting Task Manager and Resource Monitor
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