PC hangs and crashes in win 7

feck1
feck1 used Ask the Experts™
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User says this but no error messages

I've ran HW diags on memory and HDD etc and all ok

Software - what to check / where ?
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Obaid ur RehmanTechnical and Operations Manager

Commented:
Check disk
Quid, Me Anxius Sum?  Illegitimi non carborundum.
Commented:
Event logs.

This link http://informertech.com/accessing-and-reading-windows-log-files-and-event-viewer/ talks about the locations of the logs and how to access them.

You could also try the Nirsoft Event Viewer http://www.nirsoft.net/utils/my_event_viewer.html to look at the logs too.

Also create another account for the user and see if the same problem still occurs.  If it doesn't then the user's original account is probably corrupt and could be causing the problem.

A good anti-virus scan with Mbam https://www.malwarebytes.com/mwb-download/ (the free version) in case the user has malware on their system won't hurt as well.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Also look in Action Center, Reliability History. What errors are there?  Post them here.
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Commented:
you can use event viewer and look for errors
it could also be caused by overtemperature - so install speedfan to monitor them
http://www.almico.com/speedfan.php
Does the user report a sequence of events that lead up to the hang, does it always happen when a particular app is used?

what does Task manger/resource monitor show when the system is running normally?

if the user just logs on and does nothing else does it crash?
dbruntonQuid, Me Anxius Sum?  Illegitimi non carborundum.

Commented:
User asked for software and where to check.  The following are all suggestions that could follow on from the akser's testing.  These do NOT necessarily lead to a solution but are all possibles that the asker could follow which he asked for.

dbrunton for suggesting checking Events, new Profile, and virus scan

John Hurst for suggesting Action Centre and Reliability History

nobus for suggesting temperature check

Gerald Connolly for suggesting Task Manager and Resource Monitor

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