[Webinar] Streamline your web hosting managementRegister Today

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 48
  • Last Modified:

PC hangs and crashes in win 7

User says this but no error messages

I've ran HW diags on memory and HDD etc and all ok

Software - what to check / where ?
0
feck1
Asked:
feck1
4 Solutions
 
Obaid ur RehmanTechnical and Operations ManagerCommented:
Check disk
0
 
dbruntonCommented:
Event logs.

This link http://informertech.com/accessing-and-reading-windows-log-files-and-event-viewer/ talks about the locations of the logs and how to access them.

You could also try the Nirsoft Event Viewer http://www.nirsoft.net/utils/my_event_viewer.html to look at the logs too.

Also create another account for the user and see if the same problem still occurs.  If it doesn't then the user's original account is probably corrupt and could be causing the problem.

A good anti-virus scan with Mbam https://www.malwarebytes.com/mwb-download/ (the free version) in case the user has malware on their system won't hurt as well.
0
 
John HurstBusiness Consultant (Owner)Commented:
Also look in Action Center, Reliability History. What errors are there?  Post them here.
0
Upgrade your Question Security!

Your question, your audience. Choose who sees your identity—and your question—with question security.

 
nobusCommented:
you can use event viewer and look for errors
it could also be caused by overtemperature - so install speedfan to monitor them
http://www.almico.com/speedfan.php
0
 
Gerald ConnollyCommented:
Does the user report a sequence of events that lead up to the hang, does it always happen when a particular app is used?

what does Task manger/resource monitor show when the system is running normally?

if the user just logs on and does nothing else does it crash?
0
 
dbruntonCommented:
User asked for software and where to check.  The following are all suggestions that could follow on from the akser's testing.  These do NOT necessarily lead to a solution but are all possibles that the asker could follow which he asked for.

dbrunton for suggesting checking Events, new Profile, and virus scan

John Hurst for suggesting Action Centre and Reliability History

nobus for suggesting temperature check

Gerald Connolly for suggesting Task Manager and Resource Monitor
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now