Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

O365 Shared Mailbox - cannot expand the folder

Posted on 2016-08-19
3
Medium Priority
?
4,287 Views
Last Modified: 2016-10-13
I keep running into this problem, and going around trying to fix it, then eventually it does fix itself so Im assuming its a waiting game, but thought Id ask.

When I create a shared mailbox through the O365 portal, I add the user I want to be able to access it as a 'member' then I go over into Outlook and go:-
     File / Account Settings / Account Settings / Click on the O365 account / More Settings / Advanced / Add Mailbox
The mailbox shows find, but when I try to expand I get:-
Cannot expand the folder.

Seems if I wait a few hours it eventually works, however it really is doing my head in at the moment, and wanted to know if it is just a case of waiting, or if there is another issue.

Thank you
0
Comment
Question by:tonelm54
3 Comments
 
LVL 44

Accepted Solution

by:
Vasil Michev (MVP) earned 1000 total points
ID: 41762276
It does take some time to apply the permissions. Also if you are granting Full Access from the O365 portal or the EAC you are effectively Auto-mapping the shared mailbox, so it will also take time for Autodiscover to get the new info. If you are using automapping, there's no need to manually add the shared mailbox in Outlook, if will appear automagically.

You can check if the permissions are already applied easily via OWA -> Open another mailbox.
1
 
LVL 17

Assisted Solution

by:Todd Nelson
Todd Nelson earned 1000 total points
ID: 41762562
I agree with Vasil.  It will take time for the permissions to apply.  I've seen anywhere from 15 minutes to around 4 hours before Outlook is auto-populated with the shared mailbox and the user is able to access it.

There is no need to manually create a connection in Outlook with shared mailboxes.

References:
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There are times when we need to generate a report on the inbox rules, where users have set up forwarding externally in their mailbox. In this article, I will be sharing a script I wrote to generate the report in CSV format.
In this post, I will showcase the steps for how to create groups in Office 365. Office 365 groups allow for ease of flexibility and collaboration between staff members.
A company’s greatest vulnerability is their email. CEO fraud, ransomware and spear phishing attacks are the no1 threat to a company’s security. Cybercrime is responsible for the largest loss of money to companies today with losses projected to r…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

916 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question