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What lines in an email is the culprit when 'Links and other functionality have been disabled' is displayed in Outlook 2010

Posted on 2016-08-19
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Last Modified: 2016-09-07
We have Microsoft Outlook 2010 and have been noticing that emails of colleagues were being moved to junk folder.  We reviewing we noticed thta the messages "Links and other functionality have been disabled in the message ... this message was marked as spam ... extra line breaks in this message were removed" was adhere to each email within the email.

olspam
  • We know how to disable the feature in outlook so that is not our concern.  Our question is how can we see in the email the portion that Outlook identified as spam or junk?

  • Also, if we can't identify the "lines", how safe is it to select the option of "Restore Line Breaks" and "Move to Inbox"?
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Question by:rayluvs
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Accepted Solution

by:
xtermie earned 400 total points (awarded by participants)
ID: 41762395
Outlook helps to mitigate the problem of spam with the Junk E-mail Filter, which automatically evaluates incoming messages and sends those considered to be spam to the Junk E-mail folder.

Outlook also has an additional anti-spam feature. Messages in HTML format often include pictures or sounds from an external source on the Internet. This is typically done by legitimate senders to avoid embedding large graphics in the message itself. However, junk e-mail senders use this capability as a "Web beacon" that collects your e-mail address. When you open the message and the content is downloaded automatically, you are inadvertently verifying to the sender's server that your e-mail address is valid. Your e-mail address can then be sold to spammers, often resulting in more junk messages being sent to you. By default, Outlook blocks automatic picture downloads. If you think that the message is from a trustworthy source, you can unblock pictures or other external content.

Also, the bcl (bulk complaint level) filter level will also affect whether emails are identified as spams. Please check the filter value. Log into exchange admin center and check the filter in use for spam and bulk actions.
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Assisted Solution

by:Alexandre Michel
Alexandre Michel earned 100 total points (awarded by participants)
ID: 41762401
Open the message from the Junk Mail folder
Use File > Save As and save it to your Desktop
DO NOT double click on the file
Now use Notepad to open the file
You will be able to see all the links in the file
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Author Comment

by:rayluvs
ID: 41762421
xtermie, great info!  But how can we see in the email the portion that Outlook identified as spam or junk?

Alex, we did the export prior placing the question in EE, but it display garbage; not readable.
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Author Comment

by:rayluvs
ID: 41784852
Hi,

Following the suggestion to cancel the request, we would like to know, as our question says: "What lines in an email is the culprit".

The info provided is great, yet how can we identify and see which lines are the actual problem lines within the email detected as "Links and other functionality have been disabled"?

Please note:
If EE understand that this question has been answered, go ahead and close it.
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LVL 17

Expert Comment

by:xtermie
ID: 41787479
good comments and info on the subject provided
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