Solved

Can't print JPEGs

Posted on 2016-08-19
6
37 Views
Last Modified: 2016-09-06
Only today I had one user not being able to print stand alone pictures in JPG format. She can print any other document type and any other format. Another user started with the same issue just a week ago. They run Windows 7 Pro 64 and the printer is a networked RICOH Aficio MP C4501. They use the default Windows Photo Viewer. I heard rumors that the Photo Viewer might be corrupted and that I should run a repair install of Windows. Is this true? Should I just install another image viewer instead?
0
Comment
Question by:Josh Aldana
6 Comments
 
LVL 34

Expert Comment

by:Paul MacDonald
ID: 41762704
You can install another image viewer (I like VLC) and test that, or you could have the user paste the graphic into another document (as in Word or PowerPoint) and try to print it that way.  

It's entirely possible the graphic is too big to fit in the printer's memory, so re-scaling it might help.
1
 
LVL 31

Expert Comment

by:Paul Sauvé
ID: 41762745
try this just to see where the problem may lie.

right-click an image and select Print―make sure that you select the correct printer.

if you see the following:Print, then the problem is surely with Windows Photo Viewer
0
 
LVL 50

Expert Comment

by:jcimarron
ID: 41762799
Josh Aldana--
Try any other photo editor, such as Irfanview, MS Paint, etc.
0
 
LVL 1

Accepted Solution

by:
Josh Aldana earned 0 total points
ID: 41765923
Sure enough Windows Photo Viewer was not taking the select default printer set in Windows. After changing in Photo Viewer once in kept the right one once it stayed that way.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Microsoft Office Picture Manager was included in Office 2003, 2007, and 2010, but not in Office 2013. Users had hopes that it would be in Office 2016/Office 365, but it is not. Fortunately, the same zero-cost technique that works to install it with …
A quick guide on how to use Group Policy to create a custom power plan and set it active on Windows 7.
The goal of the tutorial is to teach the user what gradient filters are and how to use them. When you have a photo and some part of the photo is either over exposed or under exposed, you use a gradient filter to help mask the need to touch up th…
The goal of the tutorial is to teach the user how to remove a natural vignette your photos and how to add vignette to your photos.

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question