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  • Status: Solved
  • Priority: Medium
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Can't print JPEGs

Only today I had one user not being able to print stand alone pictures in JPG format. She can print any other document type and any other format. Another user started with the same issue just a week ago. They run Windows 7 Pro 64 and the printer is a networked RICOH Aficio MP C4501. They use the default Windows Photo Viewer. I heard rumors that the Photo Viewer might be corrupted and that I should run a repair install of Windows. Is this true? Should I just install another image viewer instead?
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Josh Aldana
Asked:
Josh Aldana
1 Solution
 
Paul MacDonaldDirector, Information SystemsCommented:
You can install another image viewer (I like VLC) and test that, or you could have the user paste the graphic into another document (as in Word or PowerPoint) and try to print it that way.  

It's entirely possible the graphic is too big to fit in the printer's memory, so re-scaling it might help.
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Paul SauvéRetiredCommented:
try this just to see where the problem may lie.

right-click an image and select Print―make sure that you select the correct printer.

if you see the following:Print, then the problem is surely with Windows Photo Viewer
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jcimarronCommented:
Josh Aldana--
Try any other photo editor, such as Irfanview, MS Paint, etc.
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Josh AldanaAuthor Commented:
Sure enough Windows Photo Viewer was not taking the select default printer set in Windows. After changing in Photo Viewer once in kept the right one once it stayed that way.
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