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Can't print JPEGs

Posted on 2016-08-19
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Last Modified: 2016-09-06
Only today I had one user not being able to print stand alone pictures in JPG format. She can print any other document type and any other format. Another user started with the same issue just a week ago. They run Windows 7 Pro 64 and the printer is a networked RICOH Aficio MP C4501. They use the default Windows Photo Viewer. I heard rumors that the Photo Viewer might be corrupted and that I should run a repair install of Windows. Is this true? Should I just install another image viewer instead?
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Question by:Josh Aldana
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Expert Comment

by:Paul MacDonald
ID: 41762704
You can install another image viewer (I like VLC) and test that, or you could have the user paste the graphic into another document (as in Word or PowerPoint) and try to print it that way.  

It's entirely possible the graphic is too big to fit in the printer's memory, so re-scaling it might help.
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Expert Comment

by:Paul Sauvé
ID: 41762745
try this just to see where the problem may lie.

right-click an image and select Print―make sure that you select the correct printer.

if you see the following:Print, then the problem is surely with Windows Photo Viewer
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Expert Comment

by:jcimarron
ID: 41762799
Josh Aldana--
Try any other photo editor, such as Irfanview, MS Paint, etc.
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Josh Aldana earned 0 total points
ID: 41765923
Sure enough Windows Photo Viewer was not taking the select default printer set in Windows. After changing in Photo Viewer once in kept the right one once it stayed that way.
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