Solved

users disconnecting from rds host servers

Posted on 2016-08-19
4
45 Views
Last Modified: 2016-09-05
Hi,

i installed a RDS farm using this guide: https://msfreaks.wordpress.com/2013/12/23/windows-2012-r2-remote-desktop-services-part-2/

i installed

2 DC controllers
1 SQL Server
1 RDS Server
2 Host Servers

the 2 DC controllers are the licensing server
the sql server provides the HA
the RDS server is configured as gateway and broker server
the 2 host servers are the servers where the users need to connect to.

my whole setup is behind a firewall. only the RDS server is reachable from the outside.

when users connect to the rds server using http://blahblah/rdweb all goes well. logon using there credentials and they will connect to one of the 2 host servers.

but every day all users are kicked of the servers. sometimes in the morning sometimes in the afternoon.

and also all users are kicked the same time. they need to reconnect. sometimes this reconnect goes ok. sometimes they need to wait for 5 minutes.

there is no internet issue. what can this be or where do i need to start searching. one of the clients told me they did see a message on screen that the rds server was unavailable before disconnecting. but i cannot find any errors or logs regarding the problem...

any idea's?
0
Comment
Question by:Rik Van Lier
  • 2
  • 2
4 Comments
 
LVL 56

Expert Comment

by:Cliff Galiher
ID: 41763175
Since you have two session hosts, if users are all getting disconnected at the same time regardless of which session host they are on, that really only leaves networking as a root cause (unless there is some other oddity to your topology you didn't mention such as SAN storage that both session hosts rely upon.)  

Whether it is internet (I know you say it isn't, but clearly *something* is wrong), or local to the LAN (overloaded switch, router, etc), whatever is causing the issue is common to both session hosts.
0
 
LVL 1

Author Comment

by:Rik Van Lier
ID: 41763192
i understand there is something wrong.

i try to troubleshoot but i am not on site all the time.

yesterday one user told me he was not disconnected while the other users are.

when i checked the servers i see that users connected to host server 2 are still connected!

but this was only once, to my knowledge!
0
 
LVL 1

Author Comment

by:Rik Van Lier
ID: 41763195
also, users have a profile disk on the file server.

but each server has his own hard drives.
0
 
LVL 56

Accepted Solution

by:
Cliff Galiher earned 500 total points
ID: 41763197
Could be an issue with the file server then (again saturated disk I/O, or network) in addition to the possibilities above.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Sometimes drives fill up and we don't know why.  If you don't understand the best way to use the tools available, you may end up being stumped as to why your drive says it's not full when you have no space left!  Here's how you can find out...
OfficeMate Freezes on login or does not load after login credentials are input.
In this Micro Tutorial viewers will learn how to restore single file or folder from Bare Metal backup image of their system. Tutorial shows how to restore files and folders from system backup. Often it is not needed to restore entire system when onl…
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…

896 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now