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users disconnecting from rds host servers

Posted on 2016-08-19
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Last Modified: 2016-09-05
Hi,

i installed a RDS farm using this guide: https://msfreaks.wordpress.com/2013/12/23/windows-2012-r2-remote-desktop-services-part-2/

i installed

2 DC controllers
1 SQL Server
1 RDS Server
2 Host Servers

the 2 DC controllers are the licensing server
the sql server provides the HA
the RDS server is configured as gateway and broker server
the 2 host servers are the servers where the users need to connect to.

my whole setup is behind a firewall. only the RDS server is reachable from the outside.

when users connect to the rds server using http://blahblah/rdweb all goes well. logon using there credentials and they will connect to one of the 2 host servers.

but every day all users are kicked of the servers. sometimes in the morning sometimes in the afternoon.

and also all users are kicked the same time. they need to reconnect. sometimes this reconnect goes ok. sometimes they need to wait for 5 minutes.

there is no internet issue. what can this be or where do i need to start searching. one of the clients told me they did see a message on screen that the rds server was unavailable before disconnecting. but i cannot find any errors or logs regarding the problem...

any idea's?
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Question by:Rik Van Lier
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4 Comments
 
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Expert Comment

by:Cliff Galiher
ID: 41763175
Since you have two session hosts, if users are all getting disconnected at the same time regardless of which session host they are on, that really only leaves networking as a root cause (unless there is some other oddity to your topology you didn't mention such as SAN storage that both session hosts rely upon.)  

Whether it is internet (I know you say it isn't, but clearly *something* is wrong), or local to the LAN (overloaded switch, router, etc), whatever is causing the issue is common to both session hosts.
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Author Comment

by:Rik Van Lier
ID: 41763192
i understand there is something wrong.

i try to troubleshoot but i am not on site all the time.

yesterday one user told me he was not disconnected while the other users are.

when i checked the servers i see that users connected to host server 2 are still connected!

but this was only once, to my knowledge!
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Author Comment

by:Rik Van Lier
ID: 41763195
also, users have a profile disk on the file server.

but each server has his own hard drives.
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Accepted Solution

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Cliff Galiher earned 2000 total points
ID: 41763197
Could be an issue with the file server then (again saturated disk I/O, or network) in addition to the possibilities above.
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