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Using wd my cloud with a mac to backup

Posted on 2016-08-20
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Last Modified: 2016-08-23
The mac has El Capitan ver 10.11.6 on it.  I can see the my cloud which is on the same network but the mac doesn't see it as a drive on timemachine.  I have followed everything I have found and nothing seems to work.
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Question by:nobody40
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Expert Comment

by:rindi
ID: 41763641
Your WD device needs to support a current version of the AFP. Does your device support that?
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Author Comment

by:nobody40
ID: 41763733
I can see the drive and can transfer to and from it and it have the TimeMachine feature on it.
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Expert Comment

by:rindi
ID: 41763743
It still depends on whether it has a new version of AFP included. Older OSX versions and Time-machine versions supported the SMB protocol and also older versions of the AFP protocol. This has changed. SMB is no longer supported, while AFP needs to be a new version.
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Author Comment

by:nobody40
ID: 41763771
ok so where do I check on the wdmycloud for that info?
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Expert Comment

by:rindi
ID: 41763786
I don't use or know those disks. But maybe there is a manual for it, or you might be able to update it's firmware (check the wdc site for any downloads available for your device). Most of those NAS I'm used to also have an option where you can logon to it via a web-browser and then configure it, so if yours has such an option check that out.
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Author Comment

by:nobody40
ID: 41763959
I can log into it using chrome and is configured correctly.
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Expert Comment

by:Gerwin Jansen
ID: 41764220
What type of WD device is this about?
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Author Comment

by:nobody40
ID: 41764302
wd my cloud firmware 2.22.111  6tb
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Author Comment

by:nobody40
ID: 41764327
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Expert Comment

by:Gerwin Jansen
ID: 41764438
Can you verify this setting on your device:

Setting Time Machine
Important: Before setting up Time Machine, on the My Cloud dashboard, click Settings to navigate to the Settings General page. Check under Mac Backups to make sure Time Machine is set to ON (default).
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Author Comment

by:nobody40
ID: 41765058
yes
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Accepted Solution

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Gerwin Jansen earned 500 total points
ID: 41765848
Strange, AFP service enabled and a share selected for the time machine backup?
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Author Comment

by:nobody40
ID: 41766759
yes and I have this same drive at my office and it's working perfectly.
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Author Comment

by:nobody40
ID: 41766799
I can see it through Shared and can connect to it but when I run My Cloud setup and it scans it doesn't see it.
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Author Comment

by:nobody40
ID: 41766809
And it shows under Devices
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Author Closing Comment

by:nobody40
ID: 41766852
crap it was afp...all fixed.  Thanks
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Expert Comment

by:Gerwin Jansen
ID: 41766873
You're welcome ;)
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