<div>
Are you caching last 12 months of mails (default setting) or everything. Try to use second option and test again if any difference.
</div>


<div>
The caching was just for a test. &nbsp;I feel if I did cache more than the 1 month(4gb) I did I would get better results. &nbsp;The real issue is these uses are in a Citrix environment with roaming profiles that can not use caching. &nbsp;I would say that it is a mailbox size issue but I logged on with the largest mailbox user and it worked just like it should.<br />
If I am in one of the Citrix sessions I can seem to get some good results by going into the advance option and selecting which folders it searches. &nbsp;I am going to through that out to the uses, but god forbid they have to click to many times to get there.
</div>


<div>
In online (non-cache) mode you have to rely on the Exchange search index. Maybe you should try to rebuild that.
</div>


<div>
In online (non-cache) mode you have to rely on the Exchange search index. Maybe you should try to rebuild that.<br />
<br />
How do you rebuild the Exchange search index. &nbsp;Everything I have found was for a local 2010 exchange server.
</div>


<div>
Sorry, no experience with O365 - I forgot you do not have on-premise Exchange.
</div>


<div>
This thread can be closed. &nbsp;The issue was on Microsoft side.
</div>


<div>
I'm glad that the problem is solved and thank you for your feedback.
</div>


<div>
A solution could not be done locally. &nbsp;It was an issue with the provider.
</div>


<div>
<div class="content wysiwyg-content">
I have 3 users, that I know of, that can not search current mailboxes. &nbsp;They can search current folders and all outlook items but when they search current mailbox they get no results or if the key word is with-in a invitation the invitation will show nothing else. &nbsp;I have re-indexed many times. &nbsp;Even if I log in as myself open my email, which searches fine, and add one of the users to my outlook profile, I still can not get search results to show up. &nbsp;From what I have been told this just started 2 days ago. &nbsp;As for as I can tell there have not been any updates or changes to the system in the pass week.<br />
setup<br />
outlook 2013 or 2016 running on xenapps(6.0) server 2008 R2<br />
Hybrid exchange 2013 office 365 online mode only.<br />
<br />
Update: installed outlook 365 on a local computer. &nbsp;In online only same results in cache mode it works unless I hit &nbsp;&quot;more&quot; at the bottom then it everything goes away.<br />
<br />
Thanks<br />
Steve
</div>
</div>


I have 3 users, that I know of, that can not search current mailboxes.  They can search current folders and all outlook items but when they search current mailbox they get no results or if the key word is with-in a invitation the invitation will show nothing else.  I have re-indexed many times.  Even if I log in as myself open my email, which searches fine, and add one of the users to my outlook profile, I still can not get search results to show up.  From what I have been told this just started 2 days ago.  As for as I can tell there have not been any updates or changes to the system in the pass week.
setup
outlook 2013 or 2016 running on xenapps(6.0) server 2008 R2
Hybrid exchange 2013 office 365 online mode only.

Update: installed outlook 365 on a local computer.  In online only same results in cache mode it works unless I hit  "more" at the bottom then it everything goes away.

Thanks
Steve

Outlook 2013 or 2016 search returns no results

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.

Outlook

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

Exchange

Office 365 is a group of software plus services subscriptions that provides productivity software and related services to its subscribers. Office 365 allows the use of Microsoft Office apps on Windows and OS X, provides storage space on Microsoft's cloud storage service OneDrive, and grants 60 Skype minutes per month. Office 365 includes e-mail and social networking services through hosted versions of Exchange Server, Skype for Business Server, SharePoint and Office Online, integration with Yammer, as well as access to the Office software. All of Office 365's components can be managed and configured through an online portal; users can be added manually, imported from a CSV file, or Office 365 can be set up for single sign-on with a local Active Directory using Active Directory Federation Services.