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Urgent Exchange 2016 Management Shell Logon Failure

Logged on as the domain admin on a server 2012 running Exchange 2016

When I open the Exchange Management Shell, it fails to log on the the local Exchange installation with: The user name or password is incorrect"

I can't seem to find a resolution.

Any suggestions?
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snooflehammer
Asked:
snooflehammer
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2 Solutions
 
MAS (MVE)Technical Department HeadCommented:
Hi,
Are you logged in with an admin with required permissions?
Check for related errors/warning in eventviewer.

Please post a screenshot for further investigation.
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David SankovskySenior SysAdminCommented:
first, try running the shell as an Administrator.
if that doesn't help, check your users membership.
There excahnge specific ones that you should have, I can't remember the name though
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snooflehammerAuthor Commented:
Top level admin, domain admin & enterprise admin member

No entries in the logs that I can see.

Redacted screenshot loaded
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snooflehammerAuthor Commented:
Run as Administrator doesn't work either

I can't find any Exchange-related privelages that relate to operations rather than just to setting up initially.
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David SankovskySenior SysAdminCommented:
can you login to the ECP?
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snooflehammerAuthor Commented:
ECP = Yes
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David SankovskySenior SysAdminCommented:
OK, few questions:
Is it a completely new environment or is it a new Exchange meant to replace an already deployed 2010?
if it's deployed alongside a 2010 pending migration, when you log into ECP do you get the 2013 interface or the 2013?

If it's a new installation and there isn't a 2010 alongside the 2013, is this a new problem? as in. could you use the shell before?
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snooflehammerAuthor Commented:
It's Exchange 2016, and was a new implementation a few weeks ago by another party. It's never been 2013 or 2010.

I've taken it over and had a shit fight.

This is the last problem, but I do not know if it worked before I took the job over.
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Peter HutchisonSenior Network Systems SpecialistCommented:
Open AD Users and Computers console, look for a container called Exchange Security Groups, and add the user to the Organisation Administrator's group. That will will give you full rights to Exchange.
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snooflehammerAuthor Commented:
The admin account in question was already in that group (actually called Organisation Management).

I've just found out that any other admin in that container can get in the EMS, just not this account & I don't know why, but I can't spend any more time on it now that I can get in EMS via another account.

Thanks for your help.
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snooflehammerAuthor Commented:
Thanks for your help guys. Led me in the direction of a workaround at least.
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MAS (MVE)Technical Department HeadCommented:
Glad to know you fixed and thanks for sharing.

Thanks
MAS
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Peter HutchisonSenior Network Systems SpecialistCommented:
Another thing, is that the user should really have a mailbox attached to ensure full access via the web admin tools.
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snooflehammerAuthor Commented:
Peter's comment led me to try another admin account, which worked. Something up with the admin account I was using. Not going to try to find out what
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