Solved

Erratic IMAP accounts

Posted on 2016-08-21
2
43 Views
Last Modified: 2016-09-04
Dealing with a business here which has had an ongoing problem with their email for over 2 years now.

Emails configured in Outlook 2007 using IMAP.

This is a branch office with approx 8 seats.  AFAIK, there is no MS Exchange involved.

Problems sending out.

In a nutshell, you could write 5 Test Messages - press and receive and none of them will send. They will be stuck in Outbox. Then half an hour later you can press on "send/receive" and they all go out.

This problem is not just affecting one use but 3 other users as well.

The max upload load speed is .45Mpbs.
0
Comment
Question by:furuno
2 Comments
 
LVL 43

Accepted Solution

by:
Jackie Man earned 500 total points
ID: 41764397
The max upload load speed is .45Mpbs.

0.45Mpbs is definitely a bottle-net.

Try to do a traceroute (tracert.exe) IPcommand to the mail server.

http://www.mediacollege.com/internet/troubleshooter/traceroute.html
0
 
LVL 2

Author Closing Comment

by:furuno
ID: 41784027
Many thanks JM.

A tracert command to the email server was performed.

Broken hops could be easily seen.

This helped find the root cause of the problem which was the extremely slow
upload speed. Sometimes it reached as slow as .16Mbps.

With a 4G dongle emails could be sent out immediately !

Thanks for your help!
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you don't know how to downgrade, my instructions below should be helpful.
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question