Solved

Intermittent issue reaching a Chinese website.

Posted on 2016-08-21
2
78 Views
Last Modified: 2016-08-24
Users are complaining an intermedittent issue of accessing a Chinese website.  

When I do a tracert from a machine, it reaches the ATT network at the 4th hop.  Then at the 14th hop, it comes back to our internal 10.10.200.x or 10.10.250.253 address (probably these are PAT of the inner firewall), and then it go back to the ATT network, then to the Asia Pacific Network Info Centre network and it stops at the 30 hops.

However, I am able to see the webpage from IE.  

The website seems to be accessible but I just do not understand why when tracert does not reach the destination but I am able to see the website from IE.

Please advise if you understand the behavior.

Thanks.
0
Comment
Question by:nav2567
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 46

Expert Comment

by:Jackie Man
ID: 41765440
What is the website address?
0
 
LVL 57

Accepted Solution

by:
giltjr earned 500 total points
ID: 41765691
Most traceroute programs use ICMP packets.  Some devices are configured to drop/ignore these and some firewalls are configured to drop/block.  So not getting a all the way there using tracereoute is not really a big deal.

As for the 10.x.x.x addresses, some ISP's will use non-routable IP addresses inside their network so they don't waist public IP addresses on devices that don't need them.  So the 10.x.x.x addresses may not be your devices, they may just have IP address that matches one of yours.
0

Featured Post

Is your NGFW recommended by NSS Labs?

Ours is! NSS Labs Next Generation Firewall Test gives the WatchGuard Firebox M4600 a "Recommended" rating! Curious where your NGFW landed on the  Security Value Map? See the map and download the full report today!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Quality of Service (QoS) options are nearly endless when it comes to networks today. This article is merely one example of how it can be handled in a hub-n-spoke design using a 3-tier configuration.
Load balancing is the method of dividing the total amount of work performed by one computer between two or more computers. Its aim is to get more work done in the same amount of time, ensuring that all the users get served faster.
Here's a very brief overview of the methods PRTG Network Monitor (https://www.paessler.com/prtg) offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…
As a trusted technology advisor to your customers you are likely getting the daily question of, ‘should I put this in the cloud?’ As customer demands for cloud services increases, companies will see a shift from traditional buying patterns to new…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question