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Exchange 2013 Out of Office not working & rules (internal/external)

Posted on 2016-08-22
Medium Priority
Last Modified: 2016-08-29
I am running one Exchange 2013 Version 15.0 ‎(Build 1156.6)‎ CU11

I have setup Out Of Office (OOF) reply for both internal and external senders. The problem is that the auto-replay is not working. Outlook 2013 client shows that auto-reply is enabled (external / internal). When I try to send an email from internal there is no OOF returned back. Also setting rules like "if sender is x move to folder x" does not work on the exchange server, maybe it has to do something with each other.

I have noticed/ tried the following:
- Setup OOF from Outlook 2013 client for internal / external (not working)
- Setup OOF in the OWA webmail internal/external (not working)
- For all Exchange users the OOF is not working (also internal use)
- I tried the command: "Set-RemoteDomain -AutoReplyEnabled $true"
- I tried searching for delivery reports did not found anything (no reply's found)

I'm 100% sure that the OOF settings are correct.
Question by:Danny Timmer
LVL 27

Expert Comment

ID: 41764972

Author Comment

by:Danny Timmer
ID: 41765081

I tried that but it is not working for me. This issue looks different
LVL 17

Expert Comment

ID: 41765229

can you run test Synchronization, Notification, Availability and Automatic Replies from https://testconnectivity.microsoft.com/. It is 3rd test on page.

When you get result, last one will be regarding OOF. Maybe it can help a bit.

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LVL 19

Expert Comment

ID: 41765281
From the outlook 2013 client's machine
Press ctrl button and right click on outlook icon at system tray then choose test email configuration

Select only autodiscover, enter the email address and password and click test.

Verify does outlook able to connect to availability url(ews) url?

Author Comment

by:Danny Timmer
ID: 41765416
Hi Ivan see below the test results,

Test results

I did that and it succeed. See text file for the XML
LVL 19

Expert Comment

ID: 41765444
Try enable Out of office using OWA then try send an email. Verify it is working?
LVL 19

Expert Comment

ID: 41765453
Please ignore my previous comment.

Try enable oof using powershell


Author Comment

by:Danny Timmer
ID: 41765558
I tried the following none of them is working

I tried from two different external email addresses.

Send email from external > internal OOO mail address
Send email from internal > internal OOO mail address

Both messages are in the inbox but no reply from OOO. Also no OOO reply in delivery reports

I tried setting them up with Powershell, I do get a message that the OOO is enabled but it is not working, same as inbox/ rules

LVL 19

Expert Comment

ID: 41765564
What do you mean by:

"I tried setting them up with Powershell, I do get a message that the OOO is enabled but it is not working, same as inbox/ rules"

Accepted Solution

Danny Timmer earned 0 total points
ID: 41766584
Hi Suriyaehnop,

I am sure the auto-reply is enabled

I have run the following PS code:

Set-MailboxAutoReplyConfiguration danny@domain.com -AutoReplyState enabled -ExternalAudience all -InternalMessage (txt file) -ExternalMessage (txt file)

Still not working.

EDIT 10:30

I also noticed that forward email function is not working.
Three problems which may have to do with each other:
> OOF not working
> Inbox rules not working
> Forwarding email not working

EDIT 11:00
> I tried from another user account and it is working correctly
> Inbox rules also seems to work on the other email account, looks like only one user having problems with OOF

EDIT 11:15
> I moved the user from the main database to another database

Problems are solved now! Thanks.

Author Closing Comment

by:Danny Timmer
ID: 41774477
fixed it by myself

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