Say, I want to set up an IVR for ourselves and am looking for some guidance in regards to the following:
We are using a cloud based platform that accepts wav files for the IVR. Its a simple IVR to offer caller to choose department to speak with - but the callers are generally senior citizens.
NB the IVR will respond to key presses from a touch tone phone - not voice.
1. Do you have any scripts / guidelines on the best practice for creating the script to assist users & to ensure user comprehension? Please bear in mind that we are dealing here with senior citizens
2. Other tips for setting up the IVR would be appreciated.
3. Would you recomend any backround music while recording the IVR or not.