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CRM 2011 Product/Price List Configuration

I have a problem with the configuration of the Product/Default Price List I am missing a default price in the Product and it appears it cant be changed.

Details:
A specific product seems not to be configured fully – it displays that there is no default price list or price (null). This causes an error pop-up during transactions (e.g. adding a line item) – there is no defined price so CRM cannot run any calculations

Items should be associated with the US Price List with a price of $1, but CRM will not let me change the Product/Price List defaults.

How can I change these configurations when they are grayed out and read-only

Thanks

Feridun Kadir

For the problem product, please open the Product record and select Price List Items on the left hand navigation in the form. Do you have any price list items listed? If not, then this is the first issue.
If you do, then you should be able to select a default price list from the list of price lists used for price list items.

You say the configurations are grayed out, could it be that the product has been deactivated?

apollo7

ASKER

Thanks, I am checking this out.

apollo7

ASKER

I have attached a screenshot of the Product in question. It does not have Price List Items on the left nav. Please advise.

Thanks
produc.png

ASKER CERTIFIED SOLUTION

Feridun Kadir

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apollo7

ASKER

Thanks, I will look for a custom process for adding Products and try the other steps you suggested.

apollo7

ASKER

Update: there is a custom process, I am reviewing it today with the person in charge of pricing.

apollo7

ASKER

Thanks for the answer, it is a custom process and was able to resolve the problem.