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Your computer can't connect to the remote computer because your computer or device did not pass the Network Access Protection requirements set by your network administrator.

Posted on 2016-08-22
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Last Modified: 2016-08-29
Hello,

We are running Windows 2012R2.  A few users access their Office PC's from home using the Remote Web Workspace feature.  

Suddenly, this feature is no longer working.  I am also unable to access the server using this feature as the Administrator.

The error message is:
Remote Desktop Connection
Your Computer can't connect to the remote computer because your computer or device did not pass the Network Access Protection requirements set by your network administrator.  Contact your network administrator for assistance.

I have tried this connection from and to various workstations with the same results.  

This is the first time I have encountered this message and am unsure as to how to troubleshoot effectively.  No changes have been recently made.  SSL certificate was renewed a few weeks prior to the issue manifesting.

Any recommendations on how to address would be appreciated.

Thanks in advance.

Regards,
Real-Timer
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Question by:realtimer
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Accepted Solution

by:
harryhelp earned 500 total points
ID: 41765873
Hi,

Have you installed the certificate on the RD Gateway? (you will get this option in the RD Gateway manager)

You can see more info at:
http://serverfault.com/questions/653066/remote-desktop-network-access-protection-issue
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Author Comment

by:realtimer
ID: 41765915
Thanks - I've checked the instructions but they don't jive.  Different options in SBS 2012 Essentials?
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Expert Comment

by:harryhelp
ID: 41765921
Sorry but I typically use Standard/Datacenter. In administrative tools do you see Network Policy Server? If you could send a screenshot of the administrative tools folder, that would be helpful.
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Assisted Solution

by:realtimer
realtimer earned 0 total points
ID: 41775231
HarryHelp - your response was correct.

In Windows Essentials, the RD Gateway Manager is not available by default.  It can be made available by running the following command with Admin privileges:
dism /online /Enable-Feature:Gateway-UI

After having done so - I was able to access the UI to install the certificate, and all is working as needed.

Thank you very much!!

Regards,
Rudy
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Author Closing Comment

by:realtimer
ID: 41775235
Thank you very much for your suggestions!!
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Expert Comment

by:harryhelp
ID: 41775241
Glad to hear it's all sorted :-)
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