Solved

Your computer can't connect to the remote computer because your computer or device did not pass the Network Access Protection requirements set by your network administrator.

Posted on 2016-08-22
6
1,028 Views
Last Modified: 2016-08-29
Hello,

We are running Windows 2012R2.  A few users access their Office PC's from home using the Remote Web Workspace feature.  

Suddenly, this feature is no longer working.  I am also unable to access the server using this feature as the Administrator.

The error message is:
Remote Desktop Connection
Your Computer can't connect to the remote computer because your computer or device did not pass the Network Access Protection requirements set by your network administrator.  Contact your network administrator for assistance.

I have tried this connection from and to various workstations with the same results.  

This is the first time I have encountered this message and am unsure as to how to troubleshoot effectively.  No changes have been recently made.  SSL certificate was renewed a few weeks prior to the issue manifesting.

Any recommendations on how to address would be appreciated.

Thanks in advance.

Regards,
Real-Timer
0
Comment
Question by:realtimer
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
6 Comments
 
LVL 7

Accepted Solution

by:
harryhelp earned 500 total points
ID: 41765873
Hi,

Have you installed the certificate on the RD Gateway? (you will get this option in the RD Gateway manager)

You can see more info at:
http://serverfault.com/questions/653066/remote-desktop-network-access-protection-issue
0
 

Author Comment

by:realtimer
ID: 41765915
Thanks - I've checked the instructions but they don't jive.  Different options in SBS 2012 Essentials?
0
 
LVL 7

Expert Comment

by:harryhelp
ID: 41765921
Sorry but I typically use Standard/Datacenter. In administrative tools do you see Network Policy Server? If you could send a screenshot of the administrative tools folder, that would be helpful.
0
Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

 

Assisted Solution

by:realtimer
realtimer earned 0 total points
ID: 41775231
HarryHelp - your response was correct.

In Windows Essentials, the RD Gateway Manager is not available by default.  It can be made available by running the following command with Admin privileges:
dism /online /Enable-Feature:Gateway-UI

After having done so - I was able to access the UI to install the certificate, and all is working as needed.

Thank you very much!!

Regards,
Rudy
0
 

Author Closing Comment

by:realtimer
ID: 41775235
Thank you very much for your suggestions!!
0
 
LVL 7

Expert Comment

by:harryhelp
ID: 41775241
Glad to hear it's all sorted :-)
0

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Background Information Recently I have fixed file server permission issues for one of my client. The client has 1800 users and one Windows Server 2008 R2 domain joined file server with 12 TB of data, 250+ shared folders and the folder structure i…
Restoring deleted objects in Active Directory has been a standard feature in Active Directory for many years, yet some admins may not know what is available.
In this Micro Tutorial viewers will learn how they can get their files copied out from their unbootable system without need to use recovery services. As an example non-bootable Windows 2012R2 installation is used which has boot problems.
This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles from a Windows Server 2008 domain controller to a Windows Server 2012 domain controlle…

691 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question