Solved

Can't access APC web portal

Posted on 2016-08-22
6
91 Views
Last Modified: 2016-08-22
We have two APC units, each with their own IP address.  When I navigate to their IP address I get this message.
APC units model #: AP9631
AOS: v6.2.1
SUMX: v6.2.1
apc.PNG
Any idea on how we can fix this?
0
Comment
Question by:Andrew Derse
  • 3
  • 3
6 Comments
 
LVL 4

Accepted Solution

by:
Obaid ur Rehman earned 500 total points
ID: 41765809
Hi,

Please check this FAQ on APC website.

http://www.apc.com/us/en/faqs/FA177701/
0
 
LVL 2

Author Comment

by:Andrew Derse
ID: 41765815
Do you know if I were to issue a reboot, would my servers go down as well during the reboot? Just trying to plan for a worse case scenario here.
0
 
LVL 4

Expert Comment

by:Obaid ur Rehman
ID: 41765821
I didn't suggested a reboot to avoid server shutdown. A soft shutdown might or might not shutdown your server (not really sure), however, a hard reset will definitely shutdown everything connected to the UPS.

You can simulate a power failure using APC Link Protocol but I don't think it will help.

Are you able to ping the UPS?
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 
LVL 2

Author Closing Comment

by:Andrew Derse
ID: 41765823
Thanks! A reboot did the trick.
0
 
LVL 2

Author Comment

by:Andrew Derse
ID: 41765825
In the KB it suggested doing a reboot via telnet...that did the trick.
0
 
LVL 4

Expert Comment

by:Obaid ur Rehman
ID: 41765827
Glad it helped!
0

Featured Post

Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What do we know about Legacy Video Conferencing? - Full IT support needed! - Complicated systems at outrageous prices! - Intense training required! Highfive believes we need to embrace a new alternative.
A clone is a duplicate copy. Sheep have been cloned and maybe someday even people will be cloned, but disk cloning (performed by the hard drive cloning software) is a vital tool used to manage and protect data. Let’s look at what hard drive cloning …
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
Although Jacob Bernoulli (1654-1705) has been credited as the creator of "Binomial Distribution Table", Gottfried Leibniz (1646-1716) did his dissertation on the subject in 1666; Leibniz you may recall is the co-inventor of "Calculus" and beat Isaac…

832 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question