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Can't access APC web portal

Posted on 2016-08-22
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Last Modified: 2016-08-22
We have two APC units, each with their own IP address.  When I navigate to their IP address I get this message.
APC units model #: AP9631
AOS: v6.2.1
SUMX: v6.2.1
apc.PNG
Any idea on how we can fix this?
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Question by:Andrew Derse
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6 Comments
 
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Obaid ur Rehman earned 500 total points
ID: 41765809
Hi,

Please check this FAQ on APC website.

http://www.apc.com/us/en/faqs/FA177701/
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Author Comment

by:Andrew Derse
ID: 41765815
Do you know if I were to issue a reboot, would my servers go down as well during the reboot? Just trying to plan for a worse case scenario here.
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Expert Comment

by:Obaid ur Rehman
ID: 41765821
I didn't suggested a reboot to avoid server shutdown. A soft shutdown might or might not shutdown your server (not really sure), however, a hard reset will definitely shutdown everything connected to the UPS.

You can simulate a power failure using APC Link Protocol but I don't think it will help.

Are you able to ping the UPS?
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Author Closing Comment

by:Andrew Derse
ID: 41765823
Thanks! A reboot did the trick.
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Author Comment

by:Andrew Derse
ID: 41765825
In the KB it suggested doing a reboot via telnet...that did the trick.
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Expert Comment

by:Obaid ur Rehman
ID: 41765827
Glad it helped!
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