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Windows 10 BSOD  Critical_Structure_Corruption

Posted on 2016-08-22
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Last Modified: 2016-11-22
Hello I have a windows 10 computer that is crashing at random times.  The error I just received is Critical_Structure_Corruption (win32kfull.sys)

Before I have gotten Critical_Power_state_Failure. and Driver Verifier IOManager Violation What Failed: CrucialSMBBusScan V64.sys

This first started happening 8-15. It happens a few times a day. I removed new programs and unplugged all the usb devices. I updated driver but could not fix it so I did a fresh install of windows 10. The only program I have put back on the computer so far is rent manager which is a windows 10 compatible program. I updated drivers from the dell website, i updated drivers from the intel website, I ran windows update. Right now I am running a checkdsk on the c drive.  Does anyone have any ideas what is causing this?
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Question by:sccromer
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by:John Hurst
ID: 41765972
I did a fresh install of windows 10 [and did not install much]

Did the Dell computer come with Windows 10, that is, is it certified for Windows 10.

It is a driver problem and appears to perhaps be your SSD drive. Can you run diagnostics on the SSD drive.

It seems to be hardware more than software at this point.
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by:nobus
ID: 41766429
post the dump file for more info
find it in windows\minidumps
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by:William Fulks
ID: 41767303
Go to Control Panel - Device Manager and see if there are any yellow or red markers showing a driver is missing or not loading correctly. You may be missing something.
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Author Comment

by:sccromer
ID: 41770895
here are the two dump files after the system reload.
bluescreen viewer screen shot1bluescreen viewer screen shot2
There are no missing drivers, everything is up to date.
081916-29890-01.dmp
082216-13156-01.dmp
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by:John Hurst
ID: 41770934
The first one says the driver is in an inconsistent or invalid power state (but does not say which driver)

https://msdn.microsoft.com/en-us/library/windows/hardware/ff559329(v=vs.85).aspx

The second one suggests it could be Video

http://www.tenforums.com/bsod-crashes-debugging/42939-bsod-critical_structure_corruption-win32kfull-sys.html

Try updating BIOS, Chipset, Video and Network drivers for the machine.
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Author Comment

by:sccromer
ID: 41771005
Here is another dump from a few minutes ago.   dumpfile-Today.JPG082516-12656-01.dmp
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by:John Hurst
ID: 41771006
I cannot keep looking a dumps all day for you. I will look at this one,

BUT, Did you try updating drivers as suggested?
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by:John Hurst
ID: 41771008
The dump you just posted is the same information as the one you posted earlier.

Try updating BIOS, Chipset, Video and Network drivers for the machine.
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by:sccromer
ID: 41771072
Before I posted I updated all drivers to most current release and updated the bios.  Sorry, I thought I said that in the initial description.
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by:John Hurst
ID: 41771080
One of your devices is a problem and that is what is causing the BSOD.

Did the machine come with Windows 10 or did you upgrade it.

In most of the cases, driver reinstallation will fix the issue but you say you are at the most drivers.

What Anti Virus do you use.
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by:John Hurst
ID: 41771088
Another thing to try (if you have time) would be to back up, format, and reinstall Windows 10. Do format first as there may be a root kit virus causing this.

Install Windows, patch, check drivers again and then test for a day. Does it crash.

Then add software slowly and test at each step.
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by:nobus
ID: 41771263
in 82216, some things struck me :
it s ays   VERIFIER_ENABLED_VISTA_MINIDUMP  is this an upgraded system from Vista?
also :  win32kfull.sys  this may point to installed software, like shown here :  http://www.tenforums.com/bsod-crashes-debugging/35451-system_service_exception-win32kfull-sys-atikmdag-sys-etc.html
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Author Comment

by:sccromer
ID: 41778956
No, this was an upgrade from WIndows 7. The upgrade was automatically pushed over night.  Since then I have reformatted the hard drive and installed Windows 10 using the windows 10 upgrade to that We put on a flash drive.  This Friday I am going to check the bios again, put in a new hard drive, install the OS and not add any devices.
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by:John Hurst
ID: 41778960
Please let us know.
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by:nobus
ID: 41779308
i would start by running a ram and disk diag, to be sure about the basics
here's how i do that:
Hardware diagnostic CD    UBCD
---------------------------------------------------
go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, eg ubcd527.iso - so you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
 
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)

http://www.ultimatebootcd.com/      

**  you can make a bootable cd - or bootable usb stick
*** note *** for SSD drives  use the tool from the manufacturer, like intel 's toolbox :
https://downloadcenter.intel.com/download/18455/Intel-Solid-State-Drive-Toolbox

for completeness -here's how i handle disk problems : http://www.experts-exchange.com/Storage/Hard_Drives/A_3000-The-bad-hard-disk-problem.html
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Accepted Solution

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sccromer earned 0 total points
ID: 41800289
I reloaded windows 10, I installed the software but did not install any devices. I waited and made sure the pc did not crash. After a few day I loaded in a printer and waited another day.  I upgraded the check scanner device from the bank and then loaded in that device.  It has been over a week and the computer has not crashed. I suspect that the check scanner was the issue.
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Author Closing Comment

by:sccromer
ID: 41806175
Process of elimination of the attached devices.
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