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Outlook hangs when opening one instance of recurring appointment

Posted on 2016-08-22
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Last Modified: 2016-11-23
This has only recently started happening, has anyone seen it, or (better) have a solution?

User creates a recurring appointment. Then opens it, selects to open "just this one", and Outlook hangs. Always.

This only happens with Outlook 2016 and Exchange 2013, not with any combination using Outlook 2013 or Exchange 2010. Safe mode, new profile, Outlook logging - none of them helps.

Thanks!
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Question by:grahame11
13 Comments
 
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xtermie earned 250 total points (awarded by participants)
ID: 41766765
It can be several things
1) we experiencing a similar issue, try installing the 32bit version of Office instead of the 64bit version. It apparently solved our problem.
2) Outlook add-in may be crashing on recurring events
3) upgrade your Outlook 2016 to the latest version by clicking File > Office Account > Update Options > Update Now
4) desactivate the "My Recurring Appointments" filter that you may be using
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Author Comment

by:grahame11
ID: 41766777
Thanks for writing. I'd seen a suggestion to use 32-bit, but that's what we have here.

And Outlook was updated in July (and it may have even been this update which caused the problem. Hm, wonder if we can try reverting to pre-July...
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LVL 18

Assisted Solution

by:xtermie
xtermie earned 250 total points (awarded by participants)
ID: 41766847
Any plug ins? They may be the cause of all of this
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LVL 16

Assisted Solution

by:FOX
FOX earned 250 total points (awarded by participants)
ID: 41766897
Try running outlook /cleanreminders from the run box
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Author Comment

by:grahame11
ID: 41766990
Thanks, will check cleanreminders and addins.

Couple more notes.
This is Online mode, not cached.
RPC/HTTP, not MAPI.
Forms cache has been emptied.
Hardware acceleration disabled.
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Author Comment

by:grahame11
ID: 41768668
And even those don't bring a result. A case has been opened at Microsoft now.
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LVL 18

Expert Comment

by:xtermie
ID: 41793904
Good comment and suggestions provided but not feedback from the author
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Author Comment

by:grahame11
ID: 41795949
There's author feedback in the previous comment :). Am trying to get an update.
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Author Comment

by:grahame11
ID: 41796339
It seems the problem does not occur with a standard installation. They're now trying to narrow it down to the GPO setting or customisation responsible.
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Expert Comment

by:INSERTO
ID: 41805131
Hi grahame11. We have exactly the same problem and also opened a MS case, but no solution approach until now. Do you have a MS case number to share?
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Author Comment

by:grahame11
ID: 41812026
Hi, sorry, no SR number available to me. Will pass on any update as I get them (or not).
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Author Comment

by:grahame11
ID: 41843150
No solution known apparently, though I think it may be being escalated to the top support level. I will update this if I ever hear anything from the customer with the problem.
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Expert Comment

by:Michael Da Cunha
ID: 41898928
We just got a private fix from microsoft for this issue. They discovered an issue in the way the outlook clients communicates with exchange.
Outlook is waiting for an information and stops working, if outlook is freezed and you open outlook web app or outlook with the same user on another client and write something in your calender the freezed outlook starts working again...
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