laptop display screen is black

Posted on 2016-08-23
Last Modified: 2016-08-23
I have a laptop that shows up on external monitors. The OS is windows pro and the laptop is a W541. I have swapped the drive to another good and same model laptop and it does the same. I have checked the function F7 to make sure the projector mode was not on. I have hit the brightness. I can see some of the desktop in the background but it is really grey and not really seeable to see what it is. I have updated the drivers and still nothing happening. His external screens show up just fine but the display on the laptop does not?
Question by:millerdog
  • 3
  • 2
  • 2
  • +1
LVL 92

Accepted Solution

John Hurst earned 500 total points
ID: 41766817
An LCD Laptop screen has a display, an inverter, a cold cathode tube, and a connection from the display unit to the laptop base (motherboard).

If you can partially dissemble (remove the keyboard for starters) and can see the cable connection, you may be able to see if you need to re-seat the cable.

To service the inverter and cold cathode tube, you need to remove the lid and separate the pieces to see what is going on.

It is feasible (I have done it) to purchase a new complete lid (eBay) and replace it.

How old is the laptop? It may not be economical to fix.
Can you take it to a local PC store with a repair shop?
LVL 46

Expert Comment

ID: 41766907
If the external display works ok then uninstall Video Controller drivers and let the generic Windows driver work. Will it work better then?
LVL 42

Expert Comment

by:Jackie Man
ID: 41767035
. I have swapped the drive to another good and same model laptop and it does the same.

Do you mean getting out the hdd and put it in another notebook of the same model?

Have you tried to put the hdd of another notebook to the problem one?
LVL 42

Expert Comment

by:Jackie Man
ID: 41767044
What is the brand and model of the notebook?

If it is not hardware problem or video driver issue, it might be a light sensor software issue.
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.


Author Closing Comment

ID: 41767206
It was the inverter. It came lose. Thanks. Great answer and fast.
LVL 92

Expert Comment

by:John Hurst
ID: 41767211
Thanks for the update and I was happy to help. I am glad it is working again.

Author Comment

ID: 41767218
This one was a little bit of a challenge. Luckily I have been inside a few times to know where it was.
LVL 92

Expert Comment

by:John Hurst
ID: 41767222
Thanks for the update

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Unable install Internet Explorer 11 on Windows 7 pro sp1 21 100
Aero theme is getting disabled. 3 38
Runtime Error 2 28
Windows Update not finsihing 10 34
Lithium-ion batteries area cornerstone of today's portable electronic devices, and even though they are relied upon heavily, their chemistry and origin are not of common knowledge. This article is about a device on which every smartphone, laptop, an…
A quick guide on how to use Group Policy to create a custom power plan and set it active on Windows 7.
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

25 Experts available now in Live!

Get 1:1 Help Now