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Error 0x800ccc97 outlook 2013

Posted on 2016-08-23
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Last Modified: 2016-09-12
My Error 0x800ccc97
 My Outlook 2013
 I received this problem from 2 weeks and I tried to solve by many ways but not solved, I don't know why it appear to me, outlook was running smoothly and didn't  have any problems. I try to installing many programs to fix but no way to fix that, I don't have any antivirus installed or anything related, I removed all, also this problem still found !!
 

 I hope anyway have expert for this problem Appreciated help me.


  Thanks,
 Moataz Ali
0
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Question by:Moataz Ali
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9 Comments
 
LVL 97

Expert Comment

by:John Hurst
ID: 41766889
Try three things:

1. Make a backup copy of your PST file. In Control Panel, Mail, delete the Outlook Profile. Close out, go to Outlook, make a new Outlook Account, be sure to point it to your existing PST file and see if Outlook works.

2. Uninstall Office 2013, shut down, start up, and then install Office 2013. Patch as needed with Windows Update.

3. If no luck, make a new, test, Windows User Profile (Account). Log into the new Windows User account and set up Outlook. Does it work? If so, the Windows User account was damaged.
1
 
LVL 16

Expert Comment

by:FOX
ID: 41766890
Did you try rebuilding your indexing in Outlook?
In Outlook 2013 click on the File tab, then click Options > Search
Click Indexing Options
You should now see what locations are being indexed. Click Advanced
Under Troubleshooting, click Rebuild
Rebuilding will take some time so make sure to leave your PC running for a while, preferably when you don’t need to work with it since indexing can impact the speed of your computer.
1
 
LVL 1

Author Comment

by:Moataz Ali
ID: 41766938
Thanks Foxluv for your concern and your answer  & also John Hurst

kindly Foxluv I tired this solution and also not fix anything, per as your mind the outlook is working and send and receiving but it show to me down error for sending and receiving but I tested  for sending and receiving is working

checked attachment

something wrong for receiving

 Thanks
Moataz Ali
2016-08-23_15h21_17.png
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LVL 97

Expert Comment

by:John Hurst
ID: 41766942
Go to your account and make sure your account settings are correct for your ISP. Receiving is normally 995 / SSL and sending is normally 587 / TLS or SSL

Make sure the POP addresses are correct. Check these with your ISP.
0
 
LVL 11

Expert Comment

by:Clark Kent
ID: 41766960
Hello Moataz Ali,

First please try the solution as suggested by the "John Hurst". If the problem still appears, then there might be various reasons such as:

Reasons:

  • Corrupted Outlook PST file,
  • Huge Outlook Data file,
  • Incorrect MS Outlook Configuration and

  • Virus attack cause data inaccessibility


Solution:

To resolve Outlook error 0x800CCC97 message you should try to repair your corrupted PST files using Inbox Repair Tool. If error still occurs, then might be your Outlook PST file is highly corrupted that's why Inbox Repair Tool fails to repair. In such a case, you should try any third party tool. I would like to suggest you Outlook PST Repair Tool to resolve Outlook error.
2
 
LVL 1

Author Comment

by:Moataz Ali
ID: 41767074
Dear Clark Kent

I Tried all Proposed solutions and I faced Barriers with outlook PST Repair Tools need to be activation to proceed success, the Inbox Repair Tool I was tried it before and didn't doing anything.

for Mr. John Hurst I doing all his solutions and I found all is right, Kindly I want to suggest bite solution if it working and you correct me if I can do that o not.

If I copy *.PST file to another folder so be save location, after that start to make backup or archiving to outlook,

is this solution can fix this problem or not ?? just offer from my mind maybe can fix

thanks a lot guys for helping Appreciated


  Thanks
Moataz Ali
0
 
LVL 97

Expert Comment

by:John Hurst
ID: 41767089
If I copy *.PST file to another folder so be save location, after that start to make backup or archiving to outlook

Try this:

1. Make a very safe copy of your PST file in a non-Outlook location.
2. Go to Control Panel, Mail and delete your Outlook profile.
3. Close out, go to the Outlook location (normally My Documents\Outlook) and delete the PST files. Make SURE you have backups first.
4. Shut down.

Now Start Up and open Outlook. Make your account and test it. Does it work?

If so, Import the PST file and see if it continues to work?
0
 
LVL 1

Accepted Solution

by:
Moataz Ali earned 2000 total points (awarded by participants)
ID: 41768345
Dear All,

Appreciate all fast response and caring to solve my problem.
I don't know what happened but I just open outlook and find the problem solved but how or what happened I don't know I just Implementing  of the points referred to me before I do all, but I don't find success for that, and I lost hope for that.
but now my problem is solved that wonderful and great. Thanks all very thankful

Regards,
Moataz Ali
0

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