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Replies go to logged in user sent items - new emails go to correct sent items

Posted on 2016-08-23
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Last Modified: 2016-09-06
User logs in as user A but default account in outlook is set to user B (for which they have full permissions). They also have a few other additional accounts of type exchange listed (inc their own). (Not as additional mailboxes under the main account but a list of email accounts in account settings.

Problem is that previously they could do send as user B and it'd go in the user B sent items. Now they've been migrated to 2013.
New email items Sent as user B go into the user B sent items - which is what user wants. BUT if you reply to any email even though you set From: to user B it still goes into the sent items folder of the logged in user A.

Is this default behaviour and is there any way to change this?
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Question by:paulfoel
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Exchange User earned 500 total points
ID: 41767174
Yes this is the default behavior in Outlook.
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by:paulfoel
ID: 41768318
Wasn't in 2007 it seems. User is not happy with the way it works now (are they ever?).

If I set up with account B as main account and A then set up as additional accounts - would it work then the way they want? Or is there any way around this?
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by:paulfoel
ID: 41768484
Now this is really strange. I recreated a new profile identical to the old one and it works now.

Any email SENT AS B go into sent items of B. Whether new email or reply to.
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by:paulfoel
ID: 41769875
Even more strangely, newly recieved emails that user replies to go to the correct sent items (as user sees it).

Older emails, the reply still goes to the send items of the logged in user. Not sure why,
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