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NTVDM encountered a hard error on Windows Server 2003 SP2

Posted on 2016-08-23
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Last Modified: 2016-08-24
On 1 of our Win 2003 servers SP2, I am suddenly getting an error message - "ntvdm.exe encountered a hard error".   I can not find anything particularly that was going on when the messages appeared.  Neither of the 2 options, close or ignore, does anything.  I've searched it and cannot find a solution that seems to make sense.  Can anyone shed any light on this?  Thanks.
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Question by:mp5jake
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by:pjam
ID: 41767567
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Accepted Solution

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FOX earned 500 total points
ID: 41767573
change the user variables to c:\temp as opposed to %USERPROFILE%\Local Settings\Temp.

ref link:https://social.technet.microsoft.com/Forums/sharepoint/en-US/aaede3d8-9372-4449-b20f-9adc05a9e6f7/ntvdm-encountered-a-hard-error?forum=winservergen

(last 2 comments in the thread)
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Author Comment

by:mp5jake
ID: 41767622
I checked the registry values as outlined above and the NtfsDisable8dot3NameCreation was  0.  The value of Win95TruncatedExtensions value was  1.  No changes needed

The TMP and TEMP value were set to the users directory instead of %USERPROFILE%\Local Settings\Temp.  I changed the value to C:\Temp and created the c:\TEMP directory.  I did change this but I still have the problem

I will now check the Wow32.dll

Thank You
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Author Comment

by:mp5jake
ID: 41767687
Wow32.dll is an older version 5.2.3790.3959 and it should be 5.2.3790.4087

How can I get a newer version?
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Author Comment

by:mp5jake
ID: 41767690
Never mind - I missed the link.  I am downloading the fix right now.
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Author Comment

by:mp5jake
ID: 41767802
Turns out my server is 32bit.  back to the drawing board...  :(
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Author Comment

by:mp5jake
ID: 41769518
We closed 16 Bit programs from running and it solved the problem.   Thank You all for your help.
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