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Avatar of Joseph Johnson
Joseph Johnson

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UCCX and SRST

My company has 17 branches, a HQ, and a data center at a colocation.  Our UCCX and Call Manager are located at our data center.  We have a PRI located at each location.  The main number for each branch is translated to a designated trigger on the UCCX on our voice gateway.  When our branches lose data connectivity back to the Call Manager and UCCX, SRST does not function properly.  I know that the phones go into fallback mode and outbound calls can be made, but incoming calls get a fast busy.  I believe there is a problem with the configurations for SRST on the gateway.

Question: Is there a way for the gateway's voice translation to change to an internal extension located at the branch rather than to the UCCX trigger if data connectivity is lost at the branch office?
Avatar of Bryant Schaper
Bryant Schaper
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well to be honest, we have SRST but never set it as each site relies on the data center, but you can open the extension in the CTI route points and do an on fail transfer to, not sure it updates that info on the router however, so I am going to assume that you may actually have to program the router to handle that
Avatar of Joseph Johnson
Joseph Johnson

ASKER

I agree.  I'm not sure if that will update to the router but I will look into it.  Thank you for the comment.
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