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Solved

Dialog Box Hidden Excel

Posted on 2016-08-23
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Last Modified: 2016-08-28
I have a dialog box hidden behind excel spreadsheet. It just started happening rendering the add in useless. How do I fix?
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Question by:wagamama123
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46 Comments
 
LVL 93

Expert Comment

by:John Hurst
ID: 41767930
You should be able to minimize the sheet (standard upper right Windows control icons) and see what is going on.
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Author Comment

by:wagamama123
ID: 41767937
i have done that and other simple ideas. I am 2 hours into this. its not a simple fix.

I have uninstalled the add in 4 times. No help there.

It all started when I minimized the dialog box. You can ss that it is open when you you hiver over ezcel in the task bar.  I just cant make maximize an appear in front of the spreadsheet.
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Author Comment

by:wagamama123
ID: 41767942
Edit.  It all started when I minimized the dialog box. You can see that it is open when you you hover over excel in the task bar.  I just cant make it maximize and appear in front of the spreadsheet.
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LVL 93

Expert Comment

by:John Hurst
ID: 41767943
Can you close the workbook?  Then make a new (blank) workbook and minimize it?
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Author Comment

by:wagamama123
ID: 41767946
Yes. Competely functional. Except for the add in dialog box.
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LVL 93

Expert Comment

by:John Hurst
ID: 41767948
Maybe the add-in is no good.
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Author Comment

by:wagamama123
ID: 41767951
working fine for weeks
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LVL 93

Expert Comment

by:John Hurst
ID: 41767952
I do not know. If it worked, and now you can set up a new workbook situation and it does not work, something went wrong.
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Author Comment

by:wagamama123
ID: 41767954
Indeed.
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LVL 93

Expert Comment

by:John Hurst
ID: 41767955
Try the following:

Make sure you know where the add-in is (what folder).

Close Excel.

Open Excel with Run as Administrator. Remove the add-in (not disable - remove). Now click Add and navigate to the folder where the add-in lives and add it from there.

Close out and test.
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Author Comment

by:wagamama123
ID: 41767962
How do I run as admin? I am the only user of the computer fyi.
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LVL 93

Expert Comment

by:John Hurst
ID: 41767963
Right click on Excel and select Run as Administrator.
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Author Comment

by:wagamama123
ID: 41768027
When I right click there is not to run as admin.
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Author Comment

by:wagamama123
ID: 41768028
There is no option to run as admin on a right click
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LVL 93

Expert Comment

by:John Hurst
ID: 41768031
There is. I do not know what operating system you have.

Go here:  C:\Program Files (x86)\Microsoft Office\root\Office16  or wherever Excel.exe is

Find Excel. exe in the folder above and right click on it, Run as Administrator is an option.
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Author Comment

by:wagamama123
ID: 41768039
I found it in the properties dialog box. I am unable to check the box that says "Run as Administrator"
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Author Comment

by:wagamama123
ID: 41768040
Its greyed out
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LVL 93

Expert Comment

by:John Hurst
ID: 41768041
Then the user name you logged in as is not a member of the administrators group.
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Author Comment

by:wagamama123
ID: 41768059
How do  I add myself to the admin group?
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Author Comment

by:wagamama123
ID: 41768061
Should I start another thread for help with this?
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LVL 93

Expert Comment

by:John Hurst
ID: 41768064
You have to be an administrator to do this.

Right Click on Computer / My Computer and select Manage. In the Window that comes up , select Users and Groups, Users, and see your username at the right. Click on Member of  and add yourself to Administrators.
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LVL 93

Expert Comment

by:John Hurst
ID: 41768066
Should I start another thread for help with this?  

No. That will just fragment the work.
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Author Comment

by:wagamama123
ID: 41768068
Under Accounts it says the following (I have made no changes yet)

Local Account
Administrator

Is there more than one level  of admin?
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LVL 93

Expert Comment

by:John Hurst
ID: 41768072
Who do you log on as?  

No there is not more than one level of admin
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Author Comment

by:wagamama123
ID: 41768076
As me. This is my computer. I live alone.
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LVL 93

Expert Comment

by:John Hurst
ID: 41768077
You want to be here:

Windows-10-User-Groups
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LVL 93

Expert Comment

by:John Hurst
ID: 41768079
There is no "ME" in your list. What name do you use?
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Author Comment

by:wagamama123
ID: 41768083
0
 

Author Comment

by:wagamama123
ID: 41768086
Blake
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LVL 93

Expert Comment

by:John Hurst
ID: 41768089
That says you are Administrator

I found it in the properties dialog box. I am unable to check the box that says "Run as Administrator"  Forget this.

Go here:  C:\Program Files (x86)\Microsoft Office\root\Office16  or wherever Excel.exe is

Right click on excel.exe and select Run as Administrator.

If you really cannot, something is wrong with your operating system.
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Author Comment

by:wagamama123
ID: 41768092
Ok. Got there. I am running as admin. What should I do?
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LVL 93

Expert Comment

by:John Hurst
ID: 41768095
Go to my post above  Go here:  C:\Program Files (x86)\Microsoft Office\root\Office16  or wherever Excel.exe is

Did that not work?
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Author Comment

by:wagamama123
ID: 41768096
Which post? What shold I do?
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LVL 93

Expert Comment

by:John Hurst
ID: 41768102
Lordy lordy - Please read.

Go here:  C:\Program Files (x86)\Microsoft Office\root\Office16  or wherever Excel.exe is

 Right click on excel.exe and select Run as Administrator.
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Author Comment

by:wagamama123
ID: 41768109
I DID THAT!!!
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Author Comment

by:wagamama123
ID: 41768112
Above post:
Ok. Got there. I am running as admin. What should I do?
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LVL 93

Expert Comment

by:John Hurst
ID: 41768113
OK, so your operating system is hosed.

What OS. You need to do a Repair Install.
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Author Comment

by:wagamama123
ID: 41768116
Windows 10
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Author Comment

by:wagamama123
ID: 41768121
How do I do that?
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 41768122
Do a Windows 10 repair install

Go to the Media Creation Link

https://www.microsoft.com/en-us/software-download/windows10

Click on Upgrade to Windows 10 (even if Windows 10 is running), click on the Download button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Everything.

This issue may be why the Excel function is not working
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Author Comment

by:wagamama123
ID: 41768124
Ok. Says it is going to be awhile. Going to retire. Have a good night.
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LVL 93

Expert Comment

by:John Hurst
ID: 41768126
It takes about 3 hours.
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Author Comment

by:wagamama123
ID: 41768233
No change. The Dialog box is doing the same thing.
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Accepted Solution

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wagamama123 earned 0 total points
ID: 41768239
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LVL 93

Expert Comment

by:John Hurst
ID: 41768527
I am glad you found a solution. Thanks.
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Author Closing Comment

by:wagamama123
ID: 41773597
Yes
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