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how to control if there is internet service

Hello Experts,
The location of our customer usually loses the internet service several times during the day.
Randomly. Creating important communications problems and also our apps are usually transmitting.
We know most of the time its their ISP since this is an island in the middle of the ocean.
Now sometimes, its their modem, or the computer itself.

Is there any way to control these three events and differentiate them?
a windows service, a third party app or maybe some source code visual c# we can adapt ?

What is your best solution ?
Regards
0
RGuillermo
Asked:
RGuillermo
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2 Solutions
 
John HurstBusiness Consultant (Owner)Commented:
I would get a good Router to put in front of the modem (that is client side). Turn Logging on for the Router. Set it for Remote Management and put in a secure password.

If Internet goes out, you can quickly tell from the logs if Internet was out or the Client had an issue.
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ScobberCommented:
You could use PRTG
https://www.paessler.com/
in its default configuration it installs as a service, monitors the computer, network devices, and SAAS endpoints.

From this information you could determine exactly where your problem lies.
The free version is free for 100 sensors (or monitoring points)
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RGuillermoProject ManagerAuthor Commented:
Thank you very much !!!
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John HurstBusiness Consultant (Owner)Commented:
You are very welcome and I was happy to help.
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ScobberCommented:
No worries
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