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  • Status: Solved
  • Priority: Medium
  • Security: Public
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Adobe Acrobat Reader DC

Hi
I seem to be having a strange issue with a user printing PDF's.

For some reason, printing PDF's from AAR_DC takes longer to print to a particular  Canon iR-ADV 6055 printer for one user.

Printing other Doc's are very fast.
I've looked into weather it was set to"print as image" and that was not checked.

This has been happening for a few weeks and I just realized AAR_DC was recently updated to version 15, probably from auto update. So that took away my most likely fix to upgrade AAR_DC. I can still uninstall reinstall but
Was hoping someone has some insight as to what might be happening here.....
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GST-GRIDTECH
Asked:
GST-GRIDTECH
  • 2
2 Solutions
 
gilnovSystems AdministratorCommented:
Try removing the device (Devices and Printers control panel) and the driver package (Print Management MMC) then add it back again. Also, you might try the PostScript version of the driver if you aren't already using it. Generally speaking, PCL drivers work better with Office apps but the PostScript driver works better with Adobe stuff.
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John HurstBusiness Consultant (Owner)Commented:
It works fine for me and my clients, so yes I agree, reinstall the printer and driver on the problem computer. That is the best route forward.
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John HurstBusiness Consultant (Owner)Commented:
@GST-GRIDTECH  - Any luck with reinstalling the printer driver before we close the question?
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