Improve company productivity with a Business Account.Sign Up

x
?
Solved

Why did HP update create a new drive?

Posted on 2016-08-24
5
Medium Priority
?
194 Views
Last Modified: 2016-08-25
Hi, I just upgraded my ENVY notebook using the HP upgrade and it created a new drive "G".  When I open it I have a Hewlett Packard folder and when I open that, I have This is what it looks like from THIS PCThese are the folders inside HP folderwhat you see in Pic 2.  What am I suppose to do with these folders and can I get rid of drive G? Thanks
0
Comment
Question by:camtz
5 Comments
 
LVL 17

Assisted Solution

by:pjam
pjam earned 500 total points
ID: 41769224
That was created by an HP program.  Did you intentionally install it or was it automatic?You didn't mention OS or model, but it is probably HP Hardware Diagnostics:
http://h20565.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5295093&swItemId=ob_165464_1&swEnvOid=4059
0
 
LVL 5

Assisted Solution

by:Obaid ur Rehman
Obaid ur Rehman earned 500 total points
ID: 41769231
It contains diagnostic tools for your system. The best is to move this to a USB flash drive for recovery purposes later.

All the information is discussed here:
http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Delete-quot-HP-Tools-quot-and-Recreate-it-as-a-logical/td-p/1433967
0
 
LVL 102

Accepted Solution

by:
John earned 1000 total points
ID: 41769321
You do not seem to need space overall. Unless it bothers you, just leave it. You never know when something might happen. I just ignore these.
0
 
LVL 47

Expert Comment

by:noxcho
ID: 41769381
Nothing. Go to Windows Disk Management (right click on Computer - Management - Disk Management).
There right click on G and select Add Remove Drive Letters. Select Remove.
This will remove the drive fron Windows Explorer and bring you back your calmness. The drive was always there, now it got the drive letter thus you see it.
0
 
LVL 102

Expert Comment

by:John
ID: 41770134
@camtz - Thank you and I was happy to help.
0

Featured Post

Get expert help—faster!

Need expert help—fast? Use the Help Bell for personalized assistance getting answers to your important questions.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

When I work on a laptop, the first thing I always check is for proper voltage output. Many times I have had customers bring only their laptop in and think their battery is bad - then  I plug in my universal adapter and the battery charges fine. …
Considering today’s continual security threats, which affect Information technology networks and systems worldwide, it is very important to practice basic security awareness. A normal system user can secure himself or herself by following these simp…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…
How to fix display issue, screen flickering issue when I plug in power cord to the machine. Before I start explaining the solution lets check out once the issue how it looks like after I connect the power cord. most of you also have faced this…

601 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question