Solved

Why did HP update create a new drive?

Posted on 2016-08-24
5
115 Views
Last Modified: 2016-08-25
Hi, I just upgraded my ENVY notebook using the HP upgrade and it created a new drive "G".  When I open it I have a Hewlett Packard folder and when I open that, I have This is what it looks like from THIS PCThese are the folders inside HP folderwhat you see in Pic 2.  What am I suppose to do with these folders and can I get rid of drive G? Thanks
0
Comment
Question by:camtz
5 Comments
 
LVL 17

Assisted Solution

by:pjam
pjam earned 125 total points
ID: 41769224
That was created by an HP program.  Did you intentionally install it or was it automatic?You didn't mention OS or model, but it is probably HP Hardware Diagnostics:
http://h20565.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5295093&swItemId=ob_165464_1&swEnvOid=4059
0
 
LVL 4

Assisted Solution

by:Obaid ur Rehman
Obaid ur Rehman earned 125 total points
ID: 41769231
It contains diagnostic tools for your system. The best is to move this to a USB flash drive for recovery purposes later.

All the information is discussed here:
http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Delete-quot-HP-Tools-quot-and-Recreate-it-as-a-logical/td-p/1433967
0
 
LVL 94

Accepted Solution

by:
John Hurst earned 250 total points
ID: 41769321
You do not seem to need space overall. Unless it bothers you, just leave it. You never know when something might happen. I just ignore these.
0
 
LVL 46

Expert Comment

by:noxcho
ID: 41769381
Nothing. Go to Windows Disk Management (right click on Computer - Management - Disk Management).
There right click on G and select Add Remove Drive Letters. Select Remove.
This will remove the drive fron Windows Explorer and bring you back your calmness. The drive was always there, now it got the drive letter thus you see it.
0
 
LVL 94

Expert Comment

by:John Hurst
ID: 41770134
@camtz - Thank you and I was happy to help.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Before accusing the battery of being bad be sure to test if the Power Adaptor is working properly. Click Here(http://www.experts-exchange.com/Hardware/Laptops_Notebooks/A_3413-Check-Laptop-Power-Adapter-Voltage.html) . From the first time you ch…
Sometimes a user will call me frantically, explaining that something has gone wrong and they have tried everything (read - they have messed it up more and now need someone to clean up) and it still does no good, can I help them?!  Usually the standa…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …

820 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question