Solved

Outlook address auto complete going to wrong email address

Posted on 2016-08-24
6
35 Views
Last Modified: 2016-09-17
We moved our student email accounts to a new domain hosted by Google (students.uppervalleycc.org)  Last year's students had an account on our local Exchange server (uppervalleycc.org).  This year when a teacher tries to email a student who was here last year even if they key in their students.uppervalleycc.org email address it auto completes to their old uppervalleycc.org email account.  We did not delete the old Exchange accounts in case a student needed to get access to an old email.  We did update their AD accounts to reflect their new email address.
0
Comment
Question by:bowsere
6 Comments
 
LVL 13

Assisted Solution

by:Alexei Kuznetsov
Alexei Kuznetsov earned 250 total points (awarded by participants)
ID: 41769356
Try to remove old address from autocomplete list by clicking the "X" next to the address in the dropdown list. After that add it using "To" button by selecting from address book.
1
 
LVL 16

Expert Comment

by:FOX
ID: 41769358
You want to delete the old .n2k file or rename it to .old on the workstation.
Control Panel>Folder Options> enable hidden files and folders then navigate to

C:\Users\username\AppData\Roaming\Microsoft\Outlook  rename the .n2k file

The teacher should now start finding the students with the To:  
Once she starts populating her emails with the correct email addresses, these will be saved in the new autocomplete.
1
 
LVL 17

Expert Comment

by:pjam
ID: 41769363
Or if you have an NK2 file you can use NK2Edit from nirsoft to edit.  Otherwise the first two suggestions are solid.  I would just X and enter new address from global address book.
0
Why You Should Analyze Threat Actor TTPs

After years of analyzing threat actor behavior, it’s become clear that at any given time there are specific tactics, techniques, and procedures (TTPs) that are particularly prevalent. By analyzing and understanding these TTPs, you can dramatically enhance your security program.

 
LVL 20

Accepted Solution

by:
CompProbSolv earned 250 total points (awarded by participants)
ID: 41769413
Deleting the .nk2 file will get rid of all of the autocompletes, but that file went away in newer versions of Outlook (2010 and newer, I believe).  There is a way to get rid of the autocompletes in the newer versions as described in: http://www.slipstick.com/outlook/email/understanding-outlooks-autocomplete-cache-nk2/

The easy method is to use File, Options, Mail, Empty Auto-Complete List from within Outlook.
0
 

Author Comment

by:bowsere
ID: 41775158
Thanks all, we ended up having our end users clear the Auto Complete through their Outlook 2013 client.  We also ran a powershell script in Exchange to force an update to the global address list and offline address book.  These steps appeared to have resolved the issue.
0
 
LVL 13

Expert Comment

by:Alexei Kuznetsov
ID: 41802894
Seems like emptying auto-complete fixed the issue.
0

Featured Post

Are your corporate email signatures appalling?

Is it scary how unprofessional your email signatures look? Do users create their own terrible designs and give themselves stupid job titles? You can make this a lot easier for yourself by choosing an email signature management solution from Exclaimer today.

Join & Write a Comment

Exchange server is not supported in any cloud-hosted platform (other than Azure with Azure Premium Storage).
Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…

706 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

11 Experts available now in Live!

Get 1:1 Help Now