?
Solved

Veritas Backup Exec 15 - license problems

Posted on 2016-08-25
4
Medium Priority
?
295 Views
Last Modified: 2016-09-20
I have renewed my licenses for Veritas Backup Exec 15 (version 14.2) and have downloaded the .slf files

When I try to import the .slf file, I get the message, that the serial number is already entered. Yes, but with the old date - I need the new dates.

When I try to remove the licenses, and afterwards import the .slf files, I still get the message, that they already exist - and when I click Show Removed Serial Numbers, they are back again.

Any ideas ???
Veritas.JPG
0
Comment
Question by:Vinum
  • 3
4 Comments
 
LVL 17

Expert Comment

by:Chris Millard
ID: 41770060
Would it be worth removing the serial numbers, then stopping and restarting the Backup Exec services?
0
 

Author Comment

by:Vinum
ID: 41770082
When I try to remove the serial numbers, it will change it to a Demo installation.
But I tried and all services was restarted.

When I then start the Installation Screen for licenses, no licenses are shown.
But when I import a .slf license file I get the same error again, that it is already installed. And when I click on Show Removed Licenses, it shows all the licenses again :-(
0
 

Accepted Solution

by:
Vinum earned 0 total points
ID: 41801183
I had Veritas support to help me.

We had to manually del all .slf files in C:\ProgramData\Symantec Shared\Licenses\Backup Exec\14.2

Then we added the licenses again and it was okay.
0
 

Author Closing Comment

by:Vinum
ID: 41806183
No other solutions worked...
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Storage devices are generally used to save the data or sometime transfer the data from one computer system to another system. However, sometimes user accidentally erased their important data from the Storage devices. Users have to know how data reco…
Microsoft will be releasing the Windows 10 Creators Update in just a matter of weeks. Are you prepared? Follow these steps to ensure everything goes smoothly and you don't lose valuable data on your PC.
This tutorial will walk an individual through configuring a drive on a Windows Server 2008 to perform shadow copies in order to quickly recover deleted files and folders. Click on Start and then select Computer to view the available drives on the se…
This tutorial will show how to configure a new Backup Exec 2012 server and move an existing database to that server with the use of the BEUtility. Install Backup Exec 2012 on the new server and apply all of the latest hotfixes and service packs. The…
Suggested Courses

862 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question