Solved

Veritas Backup Exec 15 - license problems

Posted on 2016-08-25
4
48 Views
Last Modified: 2016-09-20
I have renewed my licenses for Veritas Backup Exec 15 (version 14.2) and have downloaded the .slf files

When I try to import the .slf file, I get the message, that the serial number is already entered. Yes, but with the old date - I need the new dates.

When I try to remove the licenses, and afterwards import the .slf files, I still get the message, that they already exist - and when I click Show Removed Serial Numbers, they are back again.

Any ideas ???
Veritas.JPG
0
Comment
Question by:Vinum
  • 3
4 Comments
 
LVL 17

Expert Comment

by:Chris Millard
ID: 41770060
Would it be worth removing the serial numbers, then stopping and restarting the Backup Exec services?
0
 

Author Comment

by:Vinum
ID: 41770082
When I try to remove the serial numbers, it will change it to a Demo installation.
But I tried and all services was restarted.

When I then start the Installation Screen for licenses, no licenses are shown.
But when I import a .slf license file I get the same error again, that it is already installed. And when I click on Show Removed Licenses, it shows all the licenses again :-(
0
 

Accepted Solution

by:
Vinum earned 0 total points
ID: 41801183
I had Veritas support to help me.

We had to manually del all .slf files in C:\ProgramData\Symantec Shared\Licenses\Backup Exec\14.2

Then we added the licenses again and it was okay.
0
 

Author Closing Comment

by:Vinum
ID: 41806183
No other solutions worked...
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
SBS Disaster recovery 6 62
Windows Backup image 3 37
data center consolidation 8 91
I want to use librsync in my Delphi backup application. 3 30
Problem We are doing a daily copy of data in file system in Linux manually and I want to automate the same . We need many features in this automation:    1. We want to be able to exit in case of errors    2. We want the copy to happen via …
Create your own, high-performance VM backup appliance by installing NAKIVO Backup & Replication directly onto a Synology NAS!
This tutorial will show how to configure a new Backup Exec 2012 server and move an existing database to that server with the use of the BEUtility. Install Backup Exec 2012 on the new server and apply all of the latest hotfixes and service packs. The…
This tutorial will walk an individual through the process of installing the necessary services and then configuring a Windows Server 2012 system as an iSCSI target. To install the necessary roles, go to Server Manager, and select Add Roles and Featu…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now