outlook error on specific email address

Hi, one of our users started having an issue in outlook where she receives an email from someone with an aol address and when she tries to open it she cant and if she can she cant scroll thru the email and it only happens from this particular email address.  She tested the email by forwarding it to her gmail account and she could view it no problem.  The error that outlook produced was something like "Contacting od:x.MA3.1472057957@aol.com and it has a green progress bar like its trying to complete a task but just hangs.  Any ideas?  Thanks.
dankyle67Asked:
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JohnConnect With a Mentor Business Consultant (Owner)Commented:
Thanks. Also try the following.

Find your PST file (Documents\Outlook) and make a secure backup.

Now find SCANPST.EXE in the Outlook Program Folder (likely in program files (X86).

Scan the PST file with SCANPST for errors.

When done, open Outlook and try again.
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JohnBusiness Consultant (Owner)Commented:
Go to Control Panel , Mail, and remove (delete) the Outlook profile. Close out, open Outlook and make a new profile/account

Is this POP or Exchange ?
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dankyle67Author Commented:
Ok  will try that. This is POP.
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dankyle67Author Commented:
Ok will do, thanks
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dankyle67Author Commented:
Sorry took so long to award points, it all worked out thanks to you.
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JohnBusiness Consultant (Owner)Commented:
Thank you for following up and I was happy to assist.
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