outlook error on specific email address

Posted on 2016-08-25
Last Modified: 2016-09-01
Hi, one of our users started having an issue in outlook where she receives an email from someone with an aol address and when she tries to open it she cant and if she can she cant scroll thru the email and it only happens from this particular email address.  She tested the email by forwarding it to her gmail account and she could view it no problem.  The error that outlook produced was something like "Contacting and it has a green progress bar like its trying to complete a task but just hangs.  Any ideas?  Thanks.
Question by:dankyle67
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LVL 90

Expert Comment

by:John Hurst
ID: 41770127
Go to Control Panel , Mail, and remove (delete) the Outlook profile. Close out, open Outlook and make a new profile/account

Is this POP or Exchange ?

Author Comment

ID: 41770158
Ok  will try that. This is POP.
LVL 90

Accepted Solution

John Hurst earned 500 total points
ID: 41770175
Thanks. Also try the following.

Find your PST file (Documents\Outlook) and make a secure backup.

Now find SCANPST.EXE in the Outlook Program Folder (likely in program files (X86).

Scan the PST file with SCANPST for errors.

When done, open Outlook and try again.
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Author Comment

ID: 41770182
Ok will do, thanks

Author Comment

ID: 41780266
Sorry took so long to award points, it all worked out thanks to you.
LVL 90

Expert Comment

by:John Hurst
ID: 41780318
Thank you for following up and I was happy to assist.

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