Solved

outlook error on specific email address

Posted on 2016-08-25
6
58 Views
Last Modified: 2016-09-01
Hi, one of our users started having an issue in outlook where she receives an email from someone with an aol address and when she tries to open it she cant and if she can she cant scroll thru the email and it only happens from this particular email address.  She tested the email by forwarding it to her gmail account and she could view it no problem.  The error that outlook produced was something like "Contacting od:x.MA3.1472057957@aol.com and it has a green progress bar like its trying to complete a task but just hangs.  Any ideas?  Thanks.
0
Comment
Question by:dankyle67
  • 3
  • 3
6 Comments
 
LVL 93

Expert Comment

by:John Hurst
ID: 41770127
Go to Control Panel , Mail, and remove (delete) the Outlook profile. Close out, open Outlook and make a new profile/account

Is this POP or Exchange ?
0
 

Author Comment

by:dankyle67
ID: 41770158
Ok  will try that. This is POP.
0
 
LVL 93

Accepted Solution

by:
John Hurst earned 500 total points
ID: 41770175
Thanks. Also try the following.

Find your PST file (Documents\Outlook) and make a secure backup.

Now find SCANPST.EXE in the Outlook Program Folder (likely in program files (X86).

Scan the PST file with SCANPST for errors.

When done, open Outlook and try again.
0
Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

 

Author Comment

by:dankyle67
ID: 41770182
Ok will do, thanks
0
 

Author Comment

by:dankyle67
ID: 41780266
Sorry took so long to award points, it all worked out thanks to you.
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 41780318
Thank you for following up and I was happy to assist.
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
This tutorial gives a high-level tour of the interface of Marketo (a marketing automation tool to help businesses track and engage prospective customers and drive them to purchase). You will see the main areas including Marketing Activities, Design …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question