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Go to Control Panel , Mail, and remove (delete) the Outlook profile. Close out, open Outlook and make a new profile/account <br />
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Is this POP or Exchange ?
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Go to Control Panel , Mail, and remove (delete) the Outlook profile. Close out, open Outlook and make a new profile/account

Is this POP or Exchange ?

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Sorry took so long to award points, it all worked out thanks to you.
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Sorry took so long to award points, it all worked out thanks to you.

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Thank you for following up and I was happy to assist.
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Thank you for following up and I was happy to assist.

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Hi, one of our users started having an issue in outlook where she receives an email from someone with an aol address and when she tries to open it she cant and if she can she cant scroll thru the email and it only happens from this particular email address. &nbsp;She tested the email by forwarding it to her gmail account and she could view it no problem. &nbsp;The error that outlook produced was something like &quot;Contacting od:x.MA3.1472057957@aol.co<wbr />m and it has a green progress bar like its trying to complete a task but just hangs. &nbsp;Any ideas? &nbsp;Thanks.
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Hi, one of our users started having an issue in outlook where she receives an email from someone with an aol address and when she tries to open it she cant and if she can she cant scroll thru the email and it only happens from this particular email address.  She tested the email by forwarding it to her gmail account and she could view it no problem.  The error that outlook produced was something like "Contacting od:x.MA3.1472057957@aol.com and it has a green progress bar like its trying to complete a task but just hangs.  Any ideas?  Thanks.

outlook error on specific email address

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.

Outlook

An email client, email reader or more formally mail user agent (MUA) is a computer program in the category of groupware environments used to access and manage a user's email. A web application that provides message management, composition, and reception functions may internally act as an email client; as a whole, it is commonly referred to as webmail. Likewise, email client may be referred to a piece of computer hardware or software whose primary or most visible role is to work as an email client. Email clients can also have other systems, like calendars, notes and contact managers.

Email Clients

An email client, email reader or more formally mail user agent (MUA) is a computer program used to access and manage a user's email. A web application that provides message management, composition, and reception functions is sometimes also considered an email client, but more commonly referred to as webmail.