Solved

outlook error on specific email address

Posted on 2016-08-25
6
69 Views
Last Modified: 2016-09-01
Hi, one of our users started having an issue in outlook where she receives an email from someone with an aol address and when she tries to open it she cant and if she can she cant scroll thru the email and it only happens from this particular email address.  She tested the email by forwarding it to her gmail account and she could view it no problem.  The error that outlook produced was something like "Contacting od:x.MA3.1472057957@aol.com and it has a green progress bar like its trying to complete a task but just hangs.  Any ideas?  Thanks.
0
Comment
Question by:dankyle67
  • 3
  • 3
6 Comments
 
LVL 94

Expert Comment

by:John Hurst
ID: 41770127
Go to Control Panel , Mail, and remove (delete) the Outlook profile. Close out, open Outlook and make a new profile/account

Is this POP or Exchange ?
0
 

Author Comment

by:dankyle67
ID: 41770158
Ok  will try that. This is POP.
0
 
LVL 94

Accepted Solution

by:
John Hurst earned 500 total points
ID: 41770175
Thanks. Also try the following.

Find your PST file (Documents\Outlook) and make a secure backup.

Now find SCANPST.EXE in the Outlook Program Folder (likely in program files (X86).

Scan the PST file with SCANPST for errors.

When done, open Outlook and try again.
0
Instantly Create Instructional Tutorials

Contextual Guidance at the moment of need helps your employees adopt to new software or processes instantly. Boost knowledge retention and employee engagement step-by-step with one easy solution.

 

Author Comment

by:dankyle67
ID: 41770182
Ok will do, thanks
0
 

Author Comment

by:dankyle67
ID: 41780266
Sorry took so long to award points, it all worked out thanks to you.
0
 
LVL 94

Expert Comment

by:John Hurst
ID: 41780318
Thank you for following up and I was happy to assist.
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you irritated by repeating emails issue in Microsoft Outlook 2016 after recent update ?  Lets’ see how to resolve and prevent duplicate emails in the Outlook 2016 using some simple techniques.
Phishing attempts can come in all forms, shapes and sizes. No matter how familiar you think you are with them, always remember to take extra precaution when opening an email with attachments or links.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

680 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question